Nokia
Harrasement by Nokia Care

Dear Sir,

My wife had purchased Nokia 6700 Classic phone on 28th of November. After a couple of days only it started giving trouble and was unable to be started once switched off. Same was brought to the notice of Nokia care who just upgraded the software of the phone and returned it back but the same problem continued. Phone was returned to Nokia care, who then blamed the battery for it. Battery was replaced and phone as returned after 10 days. Inspite of this, phone switched off again the very same day. Again the phone was returned to Nokia care and finally after talking and arguing with the Nokia care people, the phone was finally replaced on 19th of Dec'09.

The changed handset worked fine for 3 months and again in April the same trouble started, phone was switched off and not switching on. Again i took the phone to nokia care who, inspite of being told that this cannot be a software problem since handset was already replaced due to same problem, repeatedly did the same useless thing os updating the software for 3 times before they agreed to send it to Delhi for further repair and investigation of the problem. The phone was handed over to Nokia Care in gurgaon on the 9th of June for sending to Delhi and the delivery date was expected to be 17th Jun'10 as per the repair job sheet. Today is 24th of June and till now the nokia care has no information as to the status of my phone, nor do they know how much longer it will take for me to get my phone back. All this inspite of making a phone complaint with nokia care dept on 22nd jun'10. On calling complaint number again today, i was informed tht it will take about 5 days more for the phone to be repaired, a statement that Nokia Care gurgaon was unable to verify.

The thing of real agony is tht in todays world where customer service has attained new meaning, Nokia care continues to harass people and does not consider the discomfort and harassement caused due to their very unprofessional approach and attitude.

Request kindly help me in this matter and oblige.

Thanking You

Amitabh Trehan