Dear Sir,
I'm Syed Abdul Rehman bought Nokia N8 mobile this January from Nokia Priority shop for 24000.00 rupees from Hyderabad. My Device IMEI No is :355361049041970. After using it for a week i found that my display was reddish. I had gone to Nokia Care (Satyam Electronics, AAk Complex, Fateh Maidan Club, Abids Hyderabad) and discussed them about the display problem on 22nd February. They have taken My set and told me that its Nokia problem and need to send it to Delhi for repair and told me they will call once they receive the phone back. After that i never received their call. After a long wait on 3rd March when i called nokia care help line they informed me that they have already dispatched my set on 27th of February. When i had gone to nokia care to collect my N8 i saw that my problem was not rectified and in addition to that my panel was damaged. Again Nokia Care Executive told that they need to send the phone back to delhi for rectification. This same process is going on since 4 weeks and finally when i got frustrated and asked them for a new N8 mobile they gave me a Old phone with scratches and Damaged Panel saying that Nokia had send this in replacement to my New set. I rejected to accept that Mobile.
I am now fedup with Nokia. I have never seen such worst customer service. I am an NRI and had come here for one month vacation. I was supposed to join back office on 3rd march in Doha- Qatar. I even showed my air tickets to your Nokia customer care executive but they never took my issue seriously and manager of nokia care is all the time missing from office and his mobile is always switched off. I had to pay 6000 rupees for my ticket extension for 2 times and a loss of 45000 rupees from my salary.
I was a big fan of nokia since 13 years and never used any phone other then Nokia. Now i really feel that Nokia does not care for their customers. I really feel helpless now. Any immediate help will be highly appreciated.
My Nokia care Job Sheet No:405465550/110222/20
and Nokia Care complaint No: 1-11569434529. After seeing up to 21st March if nothing happened i plan to file my complaint with consumer court.
Your immediate help will be highly appreciated.
With best regards,
Syed Abdul Rehman.
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