Respected Sir/ Mam,
I, Danish, resident of 17 C, B A Chandra Street, Kolkata-72 had been using Samsung mobile since the last 6 years when my friend suggested me to purchase a nokia mobile. Also i had seen an ad in the tv duing one of the IPL matches so i decided to buy a Nokia mobile and on 31st of march, I went and purchased a Nokia (model no. X3-02) mobile. I had gone to the showroom to purchase N-5130 but the nokia sales person demonstrated this particular model (X3-02) saying this to be a very efficient and good model of nokia and i went ahead and purchased this model at a price of Rs. 7, 800/-. My IMEI no of this model is (356981040415920)
Just after a day, the screen touch function was not happening appropriately so i went to the showroom and they told me to switch of the phone and then restart it. After a while it started functioning properly and again after two to three hours of operation, the same thing re-occured. But due to my busy schedule, I could not take it back to the showroom. But after 15th april the screen touch completely started malfunctioning and sometimes the screen touch did not happen at all, so i went to the service centre and showed them my mobile. At first, the service engineer took it to their work station and repaired it there and then and gave it to me after I had been waiting there for two hours, but again the same problem persisted. Once again they took the set and went in and when they came out, I was told that my mobile phone had a major problem and so it would be sent to Delhi for replacement and that i would be given a new phone within 10 to 15 days. But unfortunately and much to my surprise, i received a call from the service centre exactly after two days and they told me that my phone was repaired and i could collect it. This did not please me as, I am sure that within two days the phone was not sent to delhi and also recieved at kolkata and that it was repaired locally. How could the problem be solved in two days when i was told that there was a major problem and it would have to be sent to delhi to be replaced?
I, being a first time user of nokia, really did not expect such a service from a reputed and world famous brand as Nokia and had heard a lot that nokia believes in customer satisfaction. I had bought an expensive phone and within a week if an issue is there with the mobile, i beleve that it should be replaced without much harrasment to the consumer especially with this type of competitive market. I hope that i do have a good experience with Nokia. However, I have already spoken to Miss Tapashi Chakraborty (ph no-9830547465) whio is the service centre manager of Nokia and she has promised to look into the matter and help me. I believe my grievance would be redressed by Nokia to my full satisfaction so that i can tell all my aquaintances positively about Nokia. For your reference, I have attached a scanned copy of the invoice copy to give you the details and proof of my purchase and a scanned copy of the job sheet is aslo attached for your reference.
Even I am into the servicing industry and have my own authorised service centre of PANASONIC, SHARP and ONIDA aplliances and we very well understand how to handle customers and resolve customer grievances to make them happy which in turn helps to increase business and live the brand reputation.
I really hope that this issue is resolved at the earliest and at the end of the day I do not have to regret that i had purchased a Nokia mobile. Looking forward to your kind co-operation and action in this regard,
Thanking you,
yours sincerely,
Danish.
DANISH ENTERPRISE
Authorised service centre-: Panasonic, Onida, Sharp.
ph-9831024272/9339879126/033-22151757.
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