Handset Details:
HandSet or Model No: Nokia C6-00
Handset IMEI No: 355398047470637
Purchased on: 12th Feb
Purchaser: Mohit Dua
Purchased From: SPICE Retail Ltd. WZ-152A/3, Main Najafgarh Road, Near Metro Pillar No 678, Uttam Nagar, New Delhi-110059
Bill No: 188486101
Cust Id: 188475990
Tin No: 07430284979
Nokia Protect (1 Yr. Extended Warranty) Details:
Nokia Protect (1 Yr. Extended Warranty) worth Rupees 500.00 (INR)
Purchased on: 04th Feb
Nokia Protect Registration Code: 30297927522733
Purchased From: Dot Net Solution, Nokia Care, Tilak Nagar, New Delhi -110018
Complaints Details:
1st Jpb Sheet
Date: 04th Feb
Job Sheet No: 113433527/120204/###
Problem: Screen Flickering
Resolution: Phone memory formatted and phone returned within an hour but problem remains as it is.
2nd Jpb Sheet
Date: 11th Feb
Job Sheet No: 113433527/120211/104
Problem: Screen Flickering
Resolution: Phone returned after a week but problem remains as it is.
3st Jpb Sheet
Date: 18th Feb
Job Sheet No: 113433527/120218/009
Problem: Screen Flickering
Resolution: Phone returned after Two (2) weeks (ie on 3rd March), screen changed and problem resolved.
4st Jpb Sheet
Date: 28th Apr
Problem: Screen Touch Not Sensing Properly
Job Sheet No: 113433527/120428/007
Resolution: Refused to repair the phone under warranty as according to them Charging IC got Damaged and Warranty Void.
Nokia Care Line Conversation Details:
Nokia care No: 011-30303838
Date: 13th June
Time: 6:40pm
Contacted Person: Mr. Ankit
Ref No: 1-12626548607
Problem: Screen Touch Not Sensing Properly
Resolution: NO RESULT.
Query:
How can the Phone IC get damage without damaging the phone. According to Dot Net Solution Nokia Care Center the IC has no hard damage.
Can anybody please tell me what is the definition of damage. If an IC is getting damage without any hard damage to the cell phone. If it so, it simply means that the Body which they (Nokia) are providing on the cell phone is weak.
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