MRS. ARCHANA P. MUNDLE
Row House No. 23
Poonam Vihar
Swawlambi Nagar, Nagpur - 10
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To, Dt: - 02/09/11
Nokia Care
c/o Milap Electricals
2nd Floor Sanskruti Sankul
Zansi Rani, Sitabuldi
Nagpur
SUB: - Reminder For Defective Handset Nokia X3-02.
Ref :- My Letter Dt :- 19.07.11 & Job Sheet No. 856504867/110718/99 Dt :- 18.07.11
Sir,
With above reference I am sorry to tell you that your services towards customer is very bad. Since last 45 days I am continuously making follow up for getting my handset replaced & your higher authority has no time to even attend my call.
On Dt 17.08.11 I received a handset replaced against my new one which is in warranty on Dt :- 17.08.11 which didn’t operate. Its touch screen was not operating nor its other function. I really wonder how can you supply the replaced handset without testing it? Originally handset was white in colour & I got replacement in Blue colour & also old piece which was not in working condition.
Same day on 17.08.11 I handover that piece for further verification. I was assured that I will get that within 2 days but till date I didn’t received it.
I was continuously making follow up & every day I was assured that the handset is in transit & you can collect it tomorrow. But that tomorrow never comes.
Now I request you to please let me know whom should I call or shall I have to spend my valuable time & money for getting justice?
I am even ready if you refund me the amount so that at least I can procure new handset.
I hope you will reply me & take corrective action.
Unfortunately a Nokia Custmer
Copy Enclosed :- Bill No. 48830 Dt :- 31.03.2011 From Mona Traders, Nagpu
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