I bought my Nokia c7 in Feb. From the starting, dust particles have crawled its way below the touch screen. I took it to Revanna Nokia Care here in mysore and cleaned it. The most frustrating part is that they did this 3TIMES over the next 8 months, (took the handset and cleaned the LCD) until my warranty date had arrived, and I was swindled into taking the Nokia Care Protect which extended my warranty. In January, they took the mobile and sent it to the "Company" for 10 days. Ok, i waited for 10 days and got the handset back. They had replaced the LCD and in another week, the dust problem started again. I tell this to Nokia Care and this time the people there advise me to ADJUST with the problem. This was unacceptable so i threatened to go to higher officials and after 3 days of my argument, they take the mobile and send it to company again. Now the most frustrating part is that they took the handset for a period of 29 days, did not provide me any standby handset and finally when a replacement was provided on the 22nd March I was infuriated to see my buttons and camera panel SCRATCHED. THIS WAS NOT HOW I SUBMITTED THE MOBILE. THE WORST PART IS THAT EVEN NOW THE DUST PROBLEM IS NOT SOLVED. I have wasted over 1500 rupees in buying screen guards and silicone & leather pouches on Nokia Care's advice just to find the problem is not solved. Also the manager has been procrastinating my appointment to meet with him. I really am disgusted with this phone right now. I feel cheated and abused. I hope Nokia contacts me and resolves these issues, I really don't want to waste my time taking them to consumer court, but if I have to, I will. Given the price I paid for this handset (Rs 17000), I don't deserve to face this kind of service)
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