Dear Sir,
I wish to draw your attention towards the maltreatment made by your Customer Care people at Ghaziabad namely Mr. Aditya Gupta of Gupta Associates, HIG-16, Vaishali, Sahibabad, Ghaziabad - Uttar Pradesh.
I bought my cell phone Nokia C3-01 Touch & Type on 24/04 from New Jimmy times, Moradabad. Just after 2 days from the Purchasing date it started hanging a lot and then the touch stopped responding. I asked the people to change the touch. And it got better. Then after serving me few months it again started giving me trouble like 'hanging up touch screen'. Since it was under warranty period, I visited Nokia service centre named above on 15/02. and after thorough checking they verified the problem and deposited the cell phone with assurance to get it repaired. They provided me the Job sheet 273433527/120215/40. Some days before on receiving the phone call, I visited the centre with my friend, but to my utter surprise the cell phone got so many scratches over its body panel though the problem was solved. I asked the gentleman Mr. Aditya Gupta, who was attending us to replace the body and give us the cell phone in the same scratch less condition as I had given. But instead of listening to me and resolving my problem, he started shouting abusive languages, scuffle my friend to throw us out of the premises. When I politely asked him that I am not going to accept scratched body of my cell phone, he spoke that, 'phone is there whether U accept it or not, I am not going to do anything and turned his face from the situation. That day I didn’t accepted my cell phone as it wasn’t in the condition like I gave them and asked them to forward my request to the higher authority. They told me they’ll inform us tomorrow by a call. Day after that day, I got a call from them that we are sending your cell phone to the company for further processing about the matter.
Now with heavy heart and a unsatisfied situation I am approaching you to do a justice and get me my phone in the same condition or get me a new phone as I have already suffered a lot with this cell phone or should I say goodbye to this brand.
Yours Truly
Garima Tandon
9999173886
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