Dear Nokia Team,
I purchased new Nokia C7-00 mobile (S/N 353755049926837) from
Jumbo Electronics Corporation Pvt. Ltd., The Great India Place Mall, Shop No.327B, III Floor, Sector 28A, Noida 01 (U.P.), Phone: 0120-4221100.
Using for one month I experienced lots of issues such as
1. Heating of mobile while charging
2. Touch issue for attending the call.
3. Sudden shutdown.
After that, one day suddenly phone stopped working and was not able to boot.
I approached Jombo electronics for the replacement warranty, they told me to go to Nokia service center. If service center says "It need to be replaced", they will replace it.
On 16th May I went to Nokia Care [Micronas Telecom, C-4, Sector -2, Noida]. They said it will take time to check the mobile and issued me job sheet number 153433527/110516/93.
On 19th May, I got a call from Nokia care that mobile need to be replaced as it cannot be repaired. New set will come by 25th May.
On 24th May, I was informed by Nokia care that Mobile has come, please collect it.
On 25th May, I was given just Main mobile part (without box). I was told to use old back cover. Just a common sense, how will mobile look like having different shades for front and back. Does 18K handset means nothing. What does replacement warranty means. I expect my full Nokia set to be replaced in sealed box, in case my set is not repairable. Or else how can I make sure that handset given to me is not used one. For now Nokia care has asked me to wait for another 7 days to get the replacement.
On 2nd June, I got call from Nokia center, that they have recieved the replacement and asked me to come on 6h June, as they need time to enter entry in there data center.
On 6th June, I went to nokia center. They given me C7 nokia new handset, again just in plastic pouch. So you cannot say its new or used one. Best part was handset was of black color. whereas the handset purchased by me was of copper color. They said in factory only this was available to I need to take that only as replacement. I refused to take that again. So after some time they agreed to take my request and asked for another 7 days to get the handset replaced.
This is the care Nokia the brand gives.
Also facing so many issues, now I want my money back. Or if money is not possible, I should be able to buy some other nokia model of my choice. It seems C7 is the worst handset till date released by NOKIA.
Please help me.
Regards
Yogesh Sharma
9818943838
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