Inconsumercomplaints.com » Electronics and household app. » Review / complaint: NOKIA/ C7 - Not getting resolution from last 90days | News #450344

NOKIA/ C7
Not getting resolution from last 90days

This is to bring your kind notice that I have Nokia C7 (EMI no. is

>>> 353755049792759), which I have purchased in March whereas in the

>>> month of Aug'11 i got problem of network as well as mobile graphics fades

>>> out/burst in case of black color in other word I can say black color

>>> reflects as of bursted with mayroon color shade. which I showed to Nokia

>>> care center in Patiala in the month of Sep and same was being

>>> booked against job sheet no. 118433527/110910/24 and afterward various

>>> times this set submitted by Patiala Nokia care center to your Gurgaon

>>> Office and each time no resolution done, finally on 12Nov I got my mobile

>>> back with nokia care representative reverted that mother board of the set

>>> has been replaced with that EMI no. also changed to 358261048532192.

>>>

>>> But same problem presists, even though network is now slightely better even

>>> not good, but color problem is still the same. so when Again, I talk with

>>> Nokia care center Patiala they ask me to bring the mobile back to them so that

>>> they can check to it. As already 80 days has gone and I am not able to

>>> use

afterwards I deposited my mobile to Nokia care center Gurgaon and I got my phone back on 25th Nov with the surprising and shocking

> revert at the same time

>

> representative reverted that though there is picxel bursting problem

> in phone but they can not consider it the problem as same is there in

> all the Nokia C7 phones, this is revert I did not expected at all.

>

> How can you guys says that if every phone of same model has certain

> problem then you can not consider the same as problem, rather if this

> is the case then you guys should act upon it and either to fix the

> problem or to withdraw your faulty sets from the market.

>

> also want to put this in your notice that when I purchased this phone

> the problem was not at all there then how come it occurs at later

> stage

>

>

> Please let know to whom shall I contact to raise this issue as I

> really not want my phone which i bought because of 8 pixcel camera is

> now showing unclear photos as if i clicked from 1.3 pixcel.moreso

> every thing in black color is shown as of bursted reddish

>>> my 6/7 month old mobile. I am failed to understand why my mobile is

>>> travelling from patiala to gurgaon and vise a versa without getting

>>> rectified. Are Nokia is now not serious to find fault in mobile and

>>> give satisfactory resolution to user on time. I have used various Nokia

>>> sets from last 7-8years keeping my loyality I purchase C7 but the respose

>>> which I am getting this time is very shocking and pushes me rethink on my

>>> decision to be loyal with Nokia rather now i am thinking not go ahead or

>>> to advice any body to buy Nokia sets in future


Company: NOKIA/ C7

Country: India   State: Haryana   City: Gurgaon

Category: Electronics and household app.

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