I bought a Nokia E 51 on 25 June from The Mobile Store in Sahara Ganj Lucknow. Receipt number was UP/01335/00001/1434. Within a month following buttons stopped working:
Menu/option, phone pick, and digit 1. I sent it to Nokia Care Center in Dehradun for repairs. They kept the handset for almost a month, and returned it saying it was repaired. Again after a month or two the same problem, again I sent it to Nokia Care Centre Dehradun. Again 15 days and an assurance that it has been repaired and the same problem. I sent it to Nokia Care Centre Lucknow, they kept it for more than a 15 days and then with a promise that it has been repaired gave it back. Again the same problem. All this happened when the handset was in warranty period and they never told me what the problem was.
I forgot about the handset and kept it away. On August 3 I took it back to Nokia Care Center Lucknow. They said they will see what the problem was. I called up their customer care centre and they asked for details that I sent them immediately. After around 10 days they called and told me that the handset had some problem with its board, it was bent perhaps. Then today they called me and told to collect handset and it was irrepairable. And since the warranty was over nothing can be done. Now they are talking about warranty when it is over and telling me the real problem of the handset.
They have cheated me, and God only knows how many others, this way.
I want this forum to raise my voice against a giant organization.
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