From: sandip [mailto: [email protected]]
Sent: Thursday, February 23 2:43 PM
To: '[email protected]'; '[email protected]'
Subject: FAULTY HANDSET-E5.
To,
NOKIA INDIA PVT LTD (REGIONAL OFFICE).
2nd Floor, Building-12, Solitaire Corporate Park, Guru Hargovindji Road, Chakala. Andheri, M.Bai – 400093.
CC.
Consumer guidance Society Of India, Block A/J, Opp, Cama Hospital, Mahapalika Marg, M, Bai – 400 001.
Subject – Faulty Handset.
I draw your kind attention to my trailing emails sent to you and innumerable calls and personal visits to your Gallery for rectification/replacement of Nokia E5 Mobile purchased from FEMINA TELECOM- Indraprastha, Borivli west. The Day I purchased the phone, the network setting were unable to download. I went your gallery they tried to format & reload the software but it did not work. I was told that the problem was from the network provider. so i went to MTNL BKC office. they found no mistake in their service the problem was with the hand set only. For same i had lodged 2 complaints with NOKIA Gallery. 3rd time i went to gallery on 7th December they wiped out the whole software and asked me to wait for 10 days to solve the problem. Since the phone was new and under warranty, I requested them to replace the handset. 09 December when I called the Gallery they asked me to collect the phone and the problem had been resolved.
However, the instrument was given back to me without rectification of fault.
When I approached the Customer Care Gallery they asked me to deposit the phone with them along with my SIM Card as to monitor the network, in the process the mobile was kept with them for 8-10 days and a amount of Rs. 300/- on account of call charges have been used by them. The phone is still with them since 04 February. The repair team and their Gadget guru had agreed that the phone cannot be repaired and that they would give me a replacement. However, I am still waiting to hear from them or get a replacement.
Since the day I had purchased the phone, I had never had the satisfaction of using a smart phone as during most of the time the instrument was with the Gallery.
I therefore have decided to take a call and approach the honourable Consumer Court for redressal of my complaint and to raise a compensation of Rs. 50000/-, for the mental and physical agony caused to me by M/s Nokia and their distributor M/s 'foneworld, Borivali for supply of faulty mobile instrument and their inability/refusal to replace the faulty instrument.
I request you to kindly reply to this mail immediately or latest by 25 February lest, I would be forced to take the legal course for replacement of my faulty Nokia N-5 Mobile under warranty
Thanks n Rgds,
Sandip Kangutkar.
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