No Proper service provided by the customer care even when the cell phone is in warranty period.
Hi,
Recently in Dec'2009 I had bought a Nokia E71 from The Mobile Store in Sawantawadi Dist: Sindhudurg. From the next 2 day itself, it started giving problemsby hanging wile calling, while charging etc, and from then till now there has been it has twice serviced by Nokia Customer Care or The Mobile Store. I had kept the handset as it is. When I gave a complaint for the same at the mobile store, they did not agree to it and say they are not knowingly. Why would someone do it? Its still in the warranty period. I asked them to replace the set, but that was not accepted even as bussiness phone I have talk to local siniour he reply you can do what you want you can do still again issues is unsolve. I request you for a change of handset. Since, this is changing my belief in Nokia. If this is how it is, I don't think I would be willing to buy any Nokia handset any further. No one from the Nokia Service Centre or The Mobile store is ready to help for the same, even when the phone is in waranty period. Every time i cant face the hanging issue pending were as i cant go for tempararily service. I have lost faith from Nokia. I am going to consider putting a case against the same in case no action is taken sometime soon wre as next will mark the CC to media of such sercive & picture of branded product & Specially an trusted brand. Its up to you if I am not been contact by Local service provide by evening I will go ahead & escalate & will foward it to right source I will lose 16000/- but in case of you trust of Stable estabilish brand.
anticipating for righ solution.
If my phone busy send an SMS for immediate reply with local service provider at my Office
Your`s faithfully
Tushar s. Kothari
9922400260
Sawantawadi
Dist: Sindhudurg
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