Dear Sir / Madam,
I have purchased Nokia E71 after waiting for almost 2-3 months for getting white colour handset. From the start itself i was facing hanging problem and even slow process. Hence it was submitted to NokiaCare for 2-3 times, however it was not solved properly. Then finally i decided to continue with the same.
Recently my bluetooth was not connecting to E71, hence handset was submitted to NokiaCare (Kaustubh Telecom, Shankarsheth Road) on 27.05.2010 jobsheet no.551504867/100527/23. I waited for 30 min to get the jobsheet when it was informed to me the handset is having hardware problem, hence the same has to be send to Delhi and i will be getting the handset after 10 days. On 07.06. i went to collect my handset, where I was shocked to see my E71 in black colour. when i asked for my white colour E71, it was informed that the black colour came from delhi we cant do anything. we can provide only black or grey colour handset. When i asked the reason, it was informed that it may be wrongly changed by other handset in Delhi.
I want to know how it can happen such a mistake where the service people cant even know the difference between white colour n black colour. Such a negligent approach of Nokia service centre towards the customer.
When I insisted for white handset only, then it was informed to wait for 10 days, as the same handset will have to be again send to Delhi. Now i am doubtful, which secondhand panel will be fitted to my handset. What then the warranty means where replacement of handset is promised by the company. Whether it means replacement by secondhand handset or secondhand parts?
Please look into the matter and revert back.
regards,
varma premsingh
9545881188
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