I brought the E72 on May 30th, and within a week I had display problem and from the second week had multiple problems primary being blank display without any access to data and unable to charge the phone – also reboots, hangs and freezes
I had it taken to the dealer (Priority Dealer:
Shop4/5, bharat Kunj, Ghatkopar, Mumbai 77 (91.22.21023161)
Phone Details: Nokia E72)
Batch : 351513049443374
IMEI No: 351513049443374
Ean No: 6438158088610
Date of purchase: 30 May
Care centre
V Care Services
MG Road, Ghatkopar, 91.22.42154575
who across the counter did some settings and restore function after which the phone worked fairly even until October this year wherein in I took it to another Care centre that took the phone and a day later gave it to me.
This time i brought it to the dealer where a lady reset the phone and did some settings changes, My frustration does not end there. The very next day, I discovered that the same problem resurfaced and on restart seemed to work fine, following which it worked for another 10 days, again the problem resurfaced and this time i took it over to the dealer who could not restore the display and suggested I take it to Vcare, Nokia care centre, who this time diagnose the problem to be something related to moisture within the phone and give me a job card with incident charges to replace the display and informed that my warranty stands void.
My TWO visits to Nokia Care are in vain as they could not fix the problems. I have called as well as written to Nokia today but nothing materialized. The last visit to your centre bought about a charge of 1800.00 INR and a direct accusation that I had intentionally destroyed the display (moisture/liquid damage)
The V care took the handset and I had lodged a written email compliant and call centre
Complaint History:
Device was first reported to have a problem on 7th December
1-11365770493 – 27th December was answered and told to get back to me in 2 days time.
1-11359888749 – 25th December, Asking to connect to supervisor, but it was not done, but they told to get back in 2 days.
1-11318154690 – 23rd December, again same promise, to get back to me in 2days
1-11417188922 – They closed the case, as I was not reachable, I have missed call alerts and I had no intimation of any missed call, but the reason for call, I was not traceable.
After making a big scene, my call was taken to Survee Parikh introduced to me as a Manager, but she never gave the email id or her contact number.
As a lady I expected to have some integrity and call back to me on said time, But she also never called me back.
1-11448170274 – 19th January (spoke with Anekanth Bhosge)
Vivek Singh on 19th January at 20:15 slammed the phone down when asked for history and call ID.
In between many calls were done and explained all the story to fresher’s in the call center and parroted only written dialogue of I can understand your problem, but no one seems to have actually.
Survhi Pareek – 18:00 on 14th January
Surinder Singh – 11-01 at 17:05
Emails: 7th, 22nd, 23rd, 18th Jan had absolutely no response and Call center claims that’s they cannot send a mail, nor they can see any mail.
I am a working women with kids and busy schedule have taken a lot of time off to go through the IVRS and reach out to the right person. Past one month the handset is lying somewhere and I have no resolution.
All I am asking Nokia, Give me a written mail that you cannot help me. And tell that the damage of cell was done by me in black and white; I shall take this up in the consumer court. They not only owe me a new handset, but the compensation for me for putting me through a sheet mental agony for past one month of false promises and call centers’ untrained employees rude behaviors. Above mentioned call ID’s can prove them.
Respect your customer and they need an explaination and some respect.
Have some integrity and value for your own word.
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