Nokia/E72
PHONE NOT WORKING

I purchased Nokia e72 in the month of August in the month of September when i started using my phone the phone has noticed problems like hanging, automatically switching off key pad not working blank screen OVI applications not working & when i connect my phone to my computer the phone gets switched off then i contacted Nokia customer care they told me to refresh the phone with some code i did the same, but it was not rectified then i again called up the Nokia care center then they told me to visit Nokia care center in rohini i visited there i told them the noticed problems then they told me the your phone software to be upgraded so i told them to do so. after 5 hrs they had given me my phone back with the same problems that i have mentioned them in the morning with additional problem that the language of the phone is changed some Latin language i told nokia care center people about the same then they told me your ph is not accepting the English language so you need to manage to use phone like this only.then i called up the Nokia call center then they told me your handset needs to be replaced, i asked them you pls replace my phone but i need to clarify one thing that wil you give me the new phone in replacement they told me no it will be used phone by someone else.i told them i dont want to replace my phone kindly rectify my phone my handset is just a month old then why would i take second hand handset they told me you have to manage that.then i day Nokia people contacted me & told me that they will rectify my phone they told me they are calling from kotla mubarak pur center in new Delhi i visited there they took 2 days & the phone was in the same condition it hasnt been rectified then i visited the Dealer from where i have purchased the phone he told me to leave the phone with him he will rectified the phone from Nokia i have left the phone with him with all the accessories on 7th of Jan 11 till date i have not received the phone back to me it s been a month that Nokia was no t able to rectify handset that they have built it