Here is the mail trial of Nokia contact center. This product as lot of quality issue!!! E72 PLEASE DONT EVER THINK OF BUYING IT!!! They are not helpfull, they somehow dump a product on your head and you have not other chance after that once the money is taken you get struck with it for each & every there PRODUCT QUALITY & Manufacturing Defects they ask us to pay.
Dear Sir,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to functionality of Nokia E72. We understand your displeasure over the service provision of your phone and regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance, reliability and user friendliness.
You may kindly note that the display screen, keypad or external panel would be considered as cosmetic items which would not be covered under warranty. However, any concern with the cosmetic items can be serviced at cost.
Further, we request you to take your phone and headset to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
To ensure proper handling, please continue to use the current subject line.
Kind regards,
V. Prathima
Nokia Care
Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.
The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.
[THREAD ID:1-533VDDI]
&--Original Message&--
From: [email protected]
Sent: 09/07 10:22:28 PM
To:
Subject: RE: Nokia - R.Suresh - E72 Phone Functionality
Hi Simtha, This is really very disappointing. If I am raising this concern after a 2 to 3 months, I can understand but within a week I went to you Nokia care & reported this issue. Actually as soon as I bought this mobile I found it to be defective. In this scenario I don’t expect anyone would damage it. For Nokia manufacturing defect asking me to bear the cost is really unacceptable. Along with it my headset also went bad this shows the product quality of Nokia. Here is the reference number for your referral 1-11060011860, this was provided when I spoke to you Bangalore call center people. Nokia supplied me a defective headset & asking me to wait for 15 working days to get it replaced is real worst situation, jobsheet number-894465550/100703/70. Is there anyone who can help me in getting this both the addressed. Regards R. Suresh 9789091709 From: [email protected] [mailto: [email protected]] Sent: Friday, July 09 4:08 PM To: R, Suresh Subject: Nokia - R.Suresh - E72 Phone Functionality Dear Sir, Thank you for e-mailing Nokia Care. This e-mail is in reference to functionality of Nokia E72. We regret the inconvenience caused. You may kindly note that the keypad, display screen or external panel would be considered as cosmetic items which would not be covered under warranty. However, any concern with the cosmetic items can be serviced at cost. We request you to kindly take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way. For location of a Nokia Care Centre nearest to you, kindly access the following web link: www.nokia.co.in/carecenters Before taking your phone to the Nokia Care Centre, kindly take a backup of the phone contacts data to the SIM (Subscriber Identity Module) card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process. Further, as per the communication you had with our executive, we request you to submit your headset and revert with details in order for us to escalate a case. For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia To ensure proper handling, please continue to use the current subject line. Kind regards, Smitha Nokia Care Disclaimer: This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company. The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice. [THREAD ID:1-533VDDI] &--Original Message&-- From: [email protected] Sent: 08/07 06:05:03 PM To: [email protected] Subject: WebForm Automated Email [Email address: [email protected]] [Salutations:] [First name: R.Suresh] [Last name: R.Suresh] [Country: INDIA] [Language: English] [Gender: M] [Contact topic: My Nokia] [Contact subtopic:] [Message: Hi team, I have bought a Nokia mobile & my family also owns about 6 Nokia mobiles. To my surprise this is my 1st mobile which is giving problem from the day I bought it Back panel is loose and it is not fitting properly. It was confirmed by a your distributor Univercell stating that this is Known issue. When I checked with your service center they are not ready to accept it they denying the same and stating that this would not be covered under warranty. I have spoken to your representative who was just an answering m/c repeatedly saying same statement. I also asked for his supervisor who called extactly 24hrs later, he also repeated the same statement. I my self checked with couple of E72 they were better then mine. 2ndly I have problem in your headset this confirms that NOKIA product quality is really not up to the mark. They have real quality issues which they dont want to address it rather dump them on customers. To make it even worse when I gave it for service they said it will take atleast 15 days for replacement. I don't understand after buying a mobile by spending almost 20k I need to buy all those accessories once again since NOKIA product is defective within 15 days time. I dont understand the logic here for a product failure NOKIA is asking there customer to bear the cost. Ya Now I understand since I bought defective product or worst brand I had to spent from my pocket. Is there some one who could change my perception and help in getting it addressed. This is anoying I also work for a customer service I have never let my customer down at any movement. ] [Phone model: E72] [Mobile: 919789091709] [Province:] [City:] [IMEI:] [Product code:] [Operator:] [Operating system:] [Web browser:] [Online shop order number:] [Product software version:] [Maps application version:] [Navigation licenses purchased:] [Map data installed:] [User ID/user name:] [Service name:]
0 comments