Dear sir/Madam,
I have purchased a Nokia E52 handset, since purchase till today i am facing alot of problem in this set. It hangs, automatically turns off while talking although battery is full. i have complaint so many times in Nokia care Tilak nagar, all time they return back saying that its working perfectly. Last time i receive a call from nokia care by Mr.baljeet singh to give me satisfactory services, when i visit there besides of giving me service he offered me to sell in rs. 4000/ to their service centre. I have been harrassed by Nokia by visiting their service centre. Now i want to change my set with same value of another model of nokia.
Details of my communication with Nokia is as follows.
Regds
sunil singh
9818150329/9818787359
&-- Original Message &--
From: [email protected]
To: [email protected]
Sent: Wednesday, April 13 2:23 PM
Subject: RE: Re: Re: Re: Re: WebForm Automated Email
This Nokia Customer Care message is in response to your email request
Hello Sunil,
Thank you for contacting Nokia Careline.
We understand that you are facing concern with your Nokia E52 after repair from the Nokia Care Centre.
We know how inconvenient this concern can be and we will be helping you to resolve your concern.
In order to resolve your concern, we would request you to submit your handset to the Nokia Care Centre and revert with the below mentioned information so that we can help you in best possible manner:
1. Nokia Care Centre address
2. Latest Jobsheet Number
After receiving the required information we will be able to help you in the best possible way.
Your Case ID # is 1-11606796172
For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of 9:00 am and 9:00 pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Thank you for choosing Nokia.
Regards,
Vinamra Saxena
Nokia Careline
[THREAD ID:1-5B3P0PT]
&--Original Message&--
From: [email protected]
Sent: 12/04 04:24:45 PM
To:
Subject: Re: Re: Re: Re: WebForm Automated Email
TBCDear sir/mam,
I have visited service centre, they have given me my sy same system with same problem back. Still I am facing the same problem, now i am not going to visit service centre again.
Regds
sunil
9818150329
&-- Original Message &--
From: [email protected]
To: [email protected]
Sent: Monday, March 28 1:01 PM
Subject: RE: Re: Re: Re: WebForm Automated Email
This Nokia Customer Care message is in response to your email request
Hello Sunil,
Thank you for replying Nokia Careline.
We understand that you want to get your device swapped with other working unit.
We regret the inconvenience caused to you. We value the importance of your concern and we are here to assist you.
We would like to inform you that as per our previous communication, kindly get in contact to the same Nokia Care. However, they will decide to swap the device or repair it.
Your Case ID # is 1-11573379059
For further enquiries, please email us or feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Thank you for choosing Nokia.
Regards,
Anita Choudhary
Nokia Careline
[THREAD ID:1-5B3P0PT]
&--Original Message&--
From: [email protected]
Sent: 27/03 02:23:26 PM
To:
Subject: Re: Re: Re: WebForm Automated Email
TBCDear sir,
After your reply, i have talked to service centre located at Tilak nagar new delhi, the told me that it will take 4-5days, but still not any reply from their side.
Regds
sunil
&-- Original Message &--
From: [email protected]
To: [email protected]
Sent: Tuesday, March 22 12:38 PM
Subject: RE: Re: Re: WebForm Automated Email
This Nokia Customer Care message is in response to your email request
Hello Sunil,
Thank you for replying Nokia Careline.
We understand that you are not ready to accept the repaired handset.
We would like to inform you that only Nokia Care Centre will decide that whether the device would swap or repaired. We request you to contact the same Nokia Care Centre where you have drop your Nokia device for swap.
Hence, we are currently not in a position to comment on your request for new handset.
Your Case ID # is 1-11573379059
For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of 9:00 am and 9:00 pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Thank you for choosing Nokia.
Regards,
Rohit Khatri
Nokia Careline
[THREAD ID:1-5B3P0PT]
&--Original Message&--
From: [email protected]
Sent: 21/03 02:09:30 PM
To:
Subject: Re: Re: WebForm Automated Email
TBCDear sir,
thanks for ur response. As per my conversation with ur service centre, they are returning back the same repaired model which i dont want take back. Most of the time it was in ur service centre. i have really gone fadeup to visit ur service centre so many times. Its 3rd turn to ur service centre.i therefore request u to change my model or keep it with yourself.
regds
sunil
&-- Original Message &--
From: [email protected]
To: [email protected]
Sent: Sunday, March 20 2:31 PM
Subject: RE: Re: WebForm Automated Email
This Nokia Customer Care message is in response to your email request
Hello Sunil,
Thank you for contacting Nokia Careline.
We understand that your device switched off automatically.
We regret the inconvenience caused to you. We know how important for you to get your issue resolved as soon as possible.
We would like to inform you that kindly contact same Nokia Care Centre where you have deposited your device for repairing. So they will assist you in best way.
Your Case ID is 1-11573379059.
For further enquiries, please email us or feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Thank you for choosing Nokia.
Regards,
Deepak Varandani
Nokia Careline
[THREAD ID:1-5B3P0PT]
&--Original Message&--
From: [email protected]
Sent: 19/03 09:02:31 AM
To:
Subject: Re: WebForm Automated Email
TBCDear sir/Madam,
i have submitted my handset to nokia care, kindly note the follwing details-
Job sheet no.- 318/87
dated- 18-03
IMEI No. 355359045330546
Add- Nokia care centre (Net-Dot)
A-5/1, Ist Floor, Tilak nagar
New Delhi-110018
Mob- 9818150329, 9818787326.
Kindly note that i am not going to take back this particular model, so plz arrange another model of same value as i have gone fadeup.
Regds
sunil
9818150329
&-- Original Message &--
From: [email protected]
To: [email protected]
Sent: Wednesday, March 09 1:02 PM
Subject: RE: WebForm Automated Email
This Nokia Customer Care message is in response to your email request
Hello Sunil,
Thank you for contacting Nokia Careline.
We understand that you are facing some issue with your Nokia E52.
We regret that have put through this inconvenience due to the service provision of your mobile phone.
We would like to advise you that submit your device to Nokia Care Center and revert us back with following details:-
1. Job sheet number
2. Address of Nokia Care Center
3. IMEI number of your device
4. Your alternate contact number
We would like to advise you that take the backup before submitting your device to Nokia Care Center. You can use Nokia OVI Suite for backup.
Download Nokia OVI Suite from below mentioned link:
http://nds1.nokia.com/files/support/global/phones/software/Nokia_Ovi_Suite_webinstaller_ALL.exe
Please follow below mentioned steps to take backup of your phone.
1. Connect your phone with PC via USB cable.
2. Run OVI Suite Application.
3. Click on Tools.
4. Click on Backup.
6. Click on Next
6. Select Content for Backup.
7. Click on Start to perform Backup Operation.
To restore device backup please follow below mentioned steps:
1. Connect your phone with PC via USB cable.
2. Run OVI Suite Application.
3. Click on Tools.
4. Click on Restore.
5. Select the latest backup file from your phone.
6. Click on Start to restore
Note: your device should be fully charged before backup and restore.
Your Case ID is 1-11555245794
For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Thank you for choosing Nokia.
Regards,
Nitesh Soni
Nokia Careline
[THREAD ID:1-5B3P0PT]
&--Original Message&--
From: [email protected]
Sent: 08/03 03:12:13 PM
To: [email protected]
Subject: WebForm Automated Email
[Email address: [email protected]]
[Salutations: Mr.]
[First name: sunil]
[Last name: singh]
[Country: INDIA]
[Language: English]
[Gender: M]
[Contact topic: Nokia devices and accessories]
[Contact subtopic: Support]
[Message: Dear sir/Mam, i have purchase a nokia E-52 (IMEI-351996042454011) on 07th june. After 02 months it starts automatically turn off specially in moister conditions. Becoz of my frequent travelling job i was unable to visit service centre. In the month of Feb i visit the service centre when my mobile become so much problematic under job sheet no 113433527/110203/69, dated-03/02 at nokia care tilak nagar new delhi. They gave me back my set on 11-02-11 saying that the set is changed. But the problem remains constant, and ihad again visited service centre on 21-02-11 under job sheet no-113433527/110221/98, they return my set on 01-03-11 saying that problem is removed and the set is changed. But i am facing the same problem that while talking it automatically turns off whie battaery is full. As i have already quoted that i am in frequent touring job i have no such spare time to visit service centre. Right now i have purchased a stand by set from samsung, beleive me its doing well. I am regular user of nokia since 1998. I have purchase many sets for my employees. i just want to ask one thing that is there any manufacturing defect in this proper model.cz ihave never suffered such like that while using nokia before.]
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[Mobile:09818150329]
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