Dear Sir,
I had bought a Nokia Handset (3110C) bearing no. 351963030771640 on 11/5/09 from Suraj Business Pvt Ltd, Shop No 22, Palam Vyapar Kendra, Palam Vihar, Gurgaon.
Incidentallly the mobile had a very poor battery life from the begining and it use to get discharge very quickly. I had brought it to the notice of the shop I had purchased and he referred me to the Nokia Care Centre.
I showed the mobile to Nokia Care Centre at Sheetla WLL Service, Old Delhi Road, Opp Plaza Solitaire, Sector 14, Gurgaon and they returned it back to me after probably checking its software. But the problem still persisted and then I showed it Nokia Care Intouch Care at Okhla, Delhi and he suggested to change the battery but at a cost. Since I did not have time, I agreed to do so. But the problem still persisted. I had then once again referred the problem to Nokia Care at Sheetla WLL Service but they refused to accept the phone as the network was down on that particular date.
Now when all this was going on, my phone turned off all of a sudden and yesterday when I took it the Nokia Care at Sheetla WLL Service, Old Delhi, Road Sector 14, Gurgaon, they said that the power button is broken and it does not fall under warranty and therefore they would charge me Rs 110 for giving me an estimate which would be chargeable anyhow,
With all this experience, I tend to believe that these service centres are just a hogwash and are fooling customers, deningarting the image of Nokia. For a customer they are the face of the company but the reflection is atrocious. I fail to understand the quality of the handsets of Nokia at the first and then the service which in case is much more painful experience. I have decided not to get my handest repaired and it is lying as unused with me.
I am expecting a input from you as to what should I do???
A very dissatified Nokia customer
Raman Bhatia
Mob No 9899791990
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