Defective Battery
Sirs,
I had purchased Nokia Handset With BL-5C battery (S.No 05112307148683707098) from M/s ANKIT MOBILE, Shop No1, Sun Sine Building, 1, Nai Sarak, JODHPUR (Raj) vide cash memo no 892 dated 30.03.2006.
Within five month itself, the battery started giving problems. Even after charging it fully, it used to get drained off very fast (sometimes even in the middle of the conversation). On approaching the dealer from whom I purchased the battery, he refused to entertain the complaint or give me a replacement. He simply washed his hands off the episode, saying that it was the duty of the customer care department of the company to give the replacement.
I then approached the Nokia Customer Care in Distt Centre, Jodhpur. They too pleaded helplessness, saying that they do not keep the spare batteries for replacement in stock, and that I would have to deposit the battery, and get the replacement after a week or so. The dealer as well as customer care department refused to give me a standby replacement.
Now it is well evident, that mobile is the only connection to the world while you are on a move. And without a battery in my phone, I'm virtually cut off from the world, and losing important business calls. All this is having a disastrous effect on my business.
You are requested to kindly intervene in the matter and give me appropriate redressal.
HEMADRI DUTT
NEAR RAJAT HOSPITAL, MERTA CITY
DIST.-NAGOUR, RAJASTHAN-341510
CELL NO.-9828500227
9868268859
0 comments