Poor service and cheating at nokia care unit (Maa communications – Shakkarpur)
Dear Sir,
Sir this is to inform u that i had given my handset (nokia 5233) to {maa communication} for repair... actually the phone got switched off itself when it was put on charging.i gave it to nokia care in laxmi nagar radhu palace road.when they checked the phone they said the internal plate has bend so you have to get it replaced/repaired it would cost you around Rs. 3000/-. the phone is still in warranty... but they said that your phone is physically damaged that's why the plate has bend inside... and after few days when i reached nokia care to collect the handset..they said that your phone cannot be repaired... even factory cannot replace the plate.
Sir actually they had replaced the new plate of my handset with the old one which was already damaged plate of some other nokia 5233.i am very upset with this kind of assistance.i have lost faith in nokia from now... because if the company franchises will do this kind of service so what can i say about the local centers.sir you have to take strict action against this kind of behavior of your own franchises.otherwise i have to file a complaint against you in the consumer court directly.so you please verify from ur nokia care centre that what they have done with the phone.and u have to replace either my hanset or the damaged plate for free.
I had given the handset to nokia on 14.08.2010 and the jobsheet number's last two digits are (43).you please get it verified from maa communication laxmi nagar, opposite v3s mall, radhu palace road as soon as possible.
It is my humble request to you that please take strict action against this matter.this is really unfair on part of your nokia care unit.otherwise i have to take legal action against this matter.so please sort it as soon as possible & one thing more I request to you please verify weather they (Maa Comunication) really send my set to your factory or not and if my plate is damaged why they are put off the sticker on the plate because my collegue from where I purchased the set told me the put sticker on a damaged plate
I want one more faver from your side is that if my plate is replaced with somebody then I am sure that set in which my plate is fitted is working anywhere can you check it with the network my IMIE and other details are as under.
My email id - [email protected]
contact no. 9818688766
(Ajay Ashwani)
Model no. – Nokia 5233 (W. Silver), IMIE No. - 358321034428282, BL5J - 4620400042120251424:0670573, AC8N - 4819290041110208870:0675396
Date of purchase – 14/04
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