DEAR SIR,
I HAVE PURCHASED NOKIA N81 MOBILE PHONE FROM PLANET M WHICH IS STILL UNDER WARRANTY PERIOD. MY MOBILE DISPLAY IS NOT WORKING PROPERLY SO I HAD GIVEN THEM FOR SERVICE ON 20/01. THEY HAD GIVEN TO NOKIA SERVICE CENTRE. WHEN I ENQUIRED WITH THE NOKIA SERVICE CENTRE ON 23/02, THEY INFORMED ME THAT PHONE HAS BEEN REPAIRED AND READY FOR DELIVERY. WHEN I VISITED THE STORE, THE STORE MANAGER SAID WE DONT HAVE CASH TO MAKE PAYMENT TO NOKIA COMPANY AND SO YOUR PHONE CAN NOT BE DELIVERED TO YOU. THE STORE MANAGER ALSO SAID THAT WHEN WE WILL GET CASH THEN WE WILL RETURN YOUR PHONE. I DONT KNOW, THAT SUCH A BIG COMPANY LIKE PLANET M MAKING SUCH FALSE PROMISES TO CUSTOMER THEN THERE IS NO DIFFERENCE BETWEEN BUYING A PHONE FROM A CHOR BAZAR SHOP OR FROM PLANET M LIKE REPUTETED RETAIL OUTLET.
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