Dear All,
I am one of the Nokia mobile users for the past 5 years. All my family members are using only Nokia mobiles and I also recommended my friends & colleagues to go for Nokia.
I had trust on it before but not now… I am sorry to say that…. Because you people made me to do so.
I am really Sorry to say that I lost all my confidence and faith with NOKIA..
I never had such a worst experience from the NOKIA CARE..
Let me explain the problem..
" I purchases a New Mobile NOKIA - HANDSET - N96 - Grey IMEI: (354863022966744) from one of your vendor "UniverCell Telecommunication India Pvt Ltd. PonyBazzar Branch" on March 12. i paid 35000 rupees with insurance coverage I came to see that it gets switched off and i could not on the phone (Booting problem) then phone became death On March 20 I took to the vendor where I bought, they redirected me to NOKIA CARE at Tnagar, on March 20. (Service Center Details - Raksha Impex, G R N 'ANANDA KALIGA" New No:30, Old No: 194, North usman Road, Near New Kodambakkam Fly over, Tnagar Chennai. 600017, Contact Number: 044-42057550, At first they checked it and told it was a Software Problem, they said wait for 2 Days for repairing the mobile after 2 days i went to nokia care problem solved at that moment after hat my phone dint work again it became death and i gave it again to nokia care they said wait for 15 days we will send it to head office and delayed 1 month for repairing the phone, after that i got the phone from them then i took it back to NOKIA CARE, they once again diagnosed that the issue is with the Board, we have to produce it to Head Office and then get rectified. So they took the Mobile and then asked me to come after 15 days, after 2 days when I went to collect my mobile, they told me that Since it a Board problem it will take another a week, and I asked them please inform the correct date so that I can come at right time. when I especially took leave and approached them they Said it will take another 10 days and it is a issue with Board, so mobile have to replaced. Then I got annoyed and lost my control and I asked the Customer technician over there... to get me the exact date so I will get back to you so that I don't have to come all the way and hearing some excuses, this make me more tensed. Then I requested the service person that please check with your head office and get me the exact information.. For further information they just asked me to contact Head Office. See I gave the mobile to the NOKIA CARE Center they gave the mobile for servicing it to Head office, And I don't know who to contact & what to ask them...(Because I got a information from one of my colleague these guys give the customer mobile to some local person for serving and they are paid cheaper and also I heard that these technicians uses the customer mobile for there own use saying that they are testing... I don't know how true so far). Then I thought to contact the SERVICE CENTRE MANAGER, they said he will come late so it not possible for you to meet, then I told that I will wait, then they asked me to wait for 15 minutes and they asked me came with a solution that I will get my mobile will be ready by today evening. And asked to come and collect it.. But when I went to the Service Centre evening, they made me to wait for an hour, (you have wait for another 10 days), then I requested to give my mobile back or to know the status of it. They just simply asked to contact the Head Office, and they are not giving the head Office address they ask us to contact through phone (3030838) I tired al lot it goes to IVR and get disconnected. And no proper response from the Nokia Care. See the controversy in statement
See I bought a mobile because of the Durability and brand name but... I lost all the Hopes and confidence that they will give my mobile today... Already 6 months of my warranty gone in service centre and I don't you please give Warranty and Guarantees of your products... I hardly used the mobile for less than 10 days only aftr that problem i cant switch off and switch on my phone my phone is Dead... but I had terrible and bad experience in customer servicing with the Nokia... Care... Not only me I found most of the people who come for serving face a terrible experience... Like no proper response when we give a call... or they disconnect the call while speaking... They spoil the name of Nokia...
Note: Important: If I don't receive proper response from this Mail I am going to take severe action against the company through legally and i already sent legal notice to them also I am going to publish an article on all the local magazines. And I going to forward this mail to all the over web
And finally I kindly request you people all those who represent NOKIA to give right Information to customer and commit yourself what you say... Or don’t spoil the Brand name"...
See the loyalty to the customer it not me suffered there are many customer like me….
I need a Solution for this i have 6 jobsheets photocopties with me till now my phone is with them for the past 6 months ….
If any one of the concern person directly from Nokia contacts me will be highly appreciated…..
Hoping for a reply soon…
With regards,
B.Mohanraj
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