I have purchased Nokia N97 under IMEI number 35606403330404 from one of the reputed Nokia Priority Dealer Based in Guwahati on 27th September on the very next day the set started giving problem like it was getting restarted and it was getting hang on complaining the same to the dealer from whom the set was being purchased he replied take the set to the nokia care and they will help you with this issue. On giving the same to the nokia care for more the 13 times during two months time for getting it repaired they use to always return the set saying that the problem hasbeen solved it is working properly now but the same did not every time each time the set was kept for three to four days time, On not getting proper response from the care and the dealer, the company people Area General Manager based in guwahati was contacted for the same but even he dint behaved well for giving proper support he replied it is your fault that you have purchased a nokia handset of Rs 31400. This is the service which will be provided. On again sending a court notice to the nokia dealer, general manager nokia guwahati branch and the nokia care to the nokia care people has turned up as he was our relative but the company dint supported us in any means but has sold us a defective pics which the nokia care people has accepted. I have give up my set for replacement on 27th december and till date i have not received the same almost two months have passed away and as a result of which i have to keep my mobile connection of for non availability of the hand set. The company is not taking any initiative for its customers that they get the proper service the company claims to be the world leader in connecting the people but i am very sorry to say that its is the most worst company i have even come through in my life in regard to the service provided to the customers. Almost two months has passed and till date no handset is received by me and every time on calling the company people either they dont pick up the call or some one else pick there cell phone and reply that they are not on the desk.
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