To Nokia:-
Kindly understand the whole situation..i preferred the nokia N97 over i-phone (its strongest competetor) due to these reasons 1) In India, nokia is the leading mobile company 2) easy service availability in case of any default i.e. Nokia Care 3) i-phone was not available in white colour so, i bought a white N97 (356064/03/025885/5) on 02/09..inspite of knowing the fact that i-phone is much more successful worldwide than nokia N97, i had faith on Nokia... but my decision was wrong. Within 2 months my cel started hanging very frequently, touchscreen malfunctioned, disgusting photo quality by camera etc etc..i submitted my cel to Nokia Care in December end..after approx. 15 days i got my cel back wid touchscreen problem solved..but still Hanging, Camera problems etc persist..after somedays, i again went to nokia care and and asked about the problems which were not resolved..they took my cel and demanded approx. 15 days time to eliminate all the problems..finally after approx. 15 days i got a call from them that my handset has been replaced wid a new one..i thought all my troubles related to my cel are over but that was the beginning..company had sent a Black N97 which almost made me lose my temper..they asked me to accept that but i refused and asked to give me White N97..they again demanded 15 days time, i had no other option..i waited for 15 days more hoping to get a white cel but again company sent the black one..i again refused..again 15 days more..for me, White colour was a major reason to buy N97 so i colud not even think of using the black one..Finally after approx. 2.5 months i got a white N97..but that was not the end..after coming home i discovered that company has given me an old Nokia N97 (354225/03/928311/9) wid some scratches and many (approx. 600) family photos of its previous owner.. now i have no other option except to contact the higher authorities..thats why i am mailing you..and if still no action is taken ..i would definitely reach CONSUMER COURT level because its a matter of Rs. 32, 000/- Handset and immense patience and tolerence..i am a medical student and through social networking and blogging, i can raise this problem to any level.. so, this time i want an instant action from NOKIA..
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