Nokia n97 mini
Faulty Handset

Respect Sir/Madam,

I bought a new Nokia N97 Mini on 24-07 from Nokia Priority Centre at Fort and since day one it has been giving just problems

Initially on all calls there was whistling background sound always coming and the touch screen interface was not working properly. I first called up the Nokia help centre and surprisingly Nokia has no telephonic support in Mumbai so it was a STD call for me at Bangalore. The technician suggested a few steps and then asked me to visit any Nokia Care Centre. Being a working professional its difficult to immediately take out time for these things. So in a few days I visited the Nokia Care Centre near Andheri station as it was on my way back to home.

They examined the phone and asked me to come and collect it next day. I went the next day and the only thing they did was not update the software on the phone. This resulted in me loosing some of my preinstalled applications which came with the phone and 2 free movies also. Anyways, I just wanted my phone to be working as this was specifically bought for official communication.

I was being told that the phone cannot be replaced and only repaired as replacement only happens in first 48 hours. This is absurd for me as by the time one explores the features of the phone and check if everything is working fine the 48 hours are over.

Now its not even 2 months and I am again having a problem with the phone only working on Loudspeaker mode and not on normal Handset mode. I have resetted the phone to factory settings also but still no luck with it.

Requesting you to kindly help me in taking care of this issue as I have spent Rs. 18600 on this phone and its not up to the mark in anyways. And its difficult to everynow and then visit the Nokia Care Centre as this takes up so much time courtesy to the long queue and waiting there.

One can imagine the quality of phones Nokia is manufacturing seeing the long queue there.

Some details which may help

Bill No. : ESC/07/10/850

Date of Purchase : 24-07

PLEASE HELP

Thanks & Regards,

Husein Chitalwala