To,
General Manager
Nokia
Subject: Complaint against HOTSPOT Spice Centre, B1-1, Block Community Centre, New Delhi-110058 and Net Dot Solutions, A-5/1, Tilak Nagar Opp Police Station, New Delhi-110018 for harassment and misguidance to the customer
Dear Sir,
I am Sakul Kundra Journalist by profession bought new cell Nokia Asha 302 on 13-5 (Sunday at 10.pm) from above mentioned Hotspot Spice Dealer. From the day of purchase it has the problem of network and it automatically switch off randomly.
Now, I called the Hotspot Spice Dealer to complaint against the Cell Nokia Asha 302. The concern person on telephonic call said we cant do any thing but you can get a replacement of the phone from Nokia Care Centre (Dot Solutions, A-5/1, Tilak Nagar Opp Police Station, New Delhi-110018). The Hotspot dealer said the Nokia Care Centre will issue DEO or Death Arrival handset certificate and you can bring that certificate to the Hotspot center to get a replacement of new cell.
So, with the guidance of Hotspot Spice Centre I went to the first coming holiday on 19-5 to get my phone replacement to Nokia Care (Net Dot Solutions, A-5/1, Tilak Nagar Opp Police Station, New Delhi-110018). They said they cant replace the phone or cannot issue a Deo certicate. I feel harassed between the Nokia dealer and the Nokia Care center. Then I gave a all to Hot Spot center to convey them that Nokia Care is not issuing a Deo Certificate and saying that company policy is to get the phone replaced within 48 hours that too from the Dealer.
Then the Hot Spot Spice Centre executive suggested me that to make a complaint regarding this. I am really feeling harassment as if I have done a crime to buy a world best trusted Nokia Phone.
Now, I want to complaint against both the Spice Hotspot Centre and Nokia Care who are misguiding the customer and harassing the customer. Finally I would request to get my phone replaced as early as possible so that the customers trust over world best cell phone company is not breached.
After so much disappointment I have called Nokia head office Phone No. 30303838. They registered my complaint and gave me complaint ID 1-12357516333 and told me that they will take up my case but did not guarantee me total replacement. But I want my phone to be replaced as I feel cheated if its not been done. Then they issued a complaint Number 1-12358241452 on 22 May.
Since then I have been calling Nokia head office 011-30303838 and had a work with several executives like Saurabh, Priya, Rajesh, Sandeep, Vaibhav, Nancy, Pankaj, Dev, Nikhal, Naresh and others. Today on 30 May one of executive told me that your phone has been replaced and when I approached Nokia Care Centre Janak Puri they gave a rude reply that collect your repaired phone. I felt that harassment and the misbehavior of the Nokia care centre Net Dot Solution.
Now I feel cheated and perturbed by buying a Nokia Phone Asha 302 which is not replaced till now. I want my phone to be replaced as soon as possible.
I will be waiting for your early response and acknowledgement of my mail.
Your early action regarding the complaint will be highly appreciable. If the Nokia Customer Grievance cell does not reply so I request the concern Consumer Right agencies to please look into this matter and help the customer.
Thanking You
Sakul Kundra
24-A, MIG Flats, Rajouri Garden, New Delhi-110027
Email Id [email protected]
Phone No. 9971155899
Details of the Nokia Asha 302 Cell Invoice No. 100163106 Date of Purchase: 13/5 at 10 PM.
Customer ID: 100170700. Cell Purchase with the Name of D.N. Kundra
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