I D.K.Jain r/o G-23, Preet Vihar Delhi-110092 purchased a Nokia cell model no. 2700, IMEI no.356982046957832 noon 08.05.2011 from Nokia Priority 83, Vijay Block, Vikas Marg Delhi -92 TIN no. 07750329714. The said Nokia Cell is found defective as " THERE WAS PROBLEM IN CATCHING NET WORKING AS SOUND CUT IN BETWEEN TALKS" since very inception, which i pointed out several times since inception to the concerning Dealer's Manager of Nokia Priority. But never made its solution.
In the end I requested Dealer's Manager Mr. Sheresh Khandoori to get it replaced and left it with concern dealer's Manager, who did not issue me any receipt & only has said to me to collect it after a week. When I approached him on 24th. Dec. 2011 he handed over me the same defected Nokia cell saying that there was a defect in' Catching Net Work ' in this cell, he got replaced its Board. When I came back home i found that they changed my Battery and put a defective battery into it and top portion of the cell was damaged.
On 25th. Dec. 2011 at 13.35 hours, i made complaint to the Customer's care on telephone no. 01130303838, Miss Prerna assued me to help But being holiday on 25th and 26th dec the Dealers shop are closed.
On 27th Dec. when i made a complaint to the Dealer's Manager Mr. Sheresh that you have put a defective battery and my Original Battery marked as 'dkj' by me, has been removed, who disappointed me who said he can not do any thing. I again called the customer's care on 01130303838, who advised me submit the cell at nearby Nokia care. Accordingly i submitted my said Nokia defective Cell today on 27th. Dec. 2011 at the Nokia care ie. MAA COMMUNICATION, 13, Shankar marg, opp Metro pillar no. 72 Vikas Marg New Delhi under a receipt bearing no.14443352/111227/32 on 27.12.2011. NCC 144_433527 Contact no.01143019911.
Simultaneously I once again called the Customers care on 01130303838, where Mr Prashant has registered my complaint vide complaint no. 1/12069388445 on 27.12.2011.
The concering nokia dealer has cheated me by 1. supplied a defective Nokia cell. 2. Replaced my Original battery and put defective battery . 3. Did not support to replace said defective Nokia cell, which caused harassement to me.
I pray the Consumer form to kindly help me so that I may get justice.
Regards
Dev Kumar Jain
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