Nokia Priority Dealer
Non cooperation and bad behaviou

To,

Senior Customer Care Manager,

Nokia, India

Hello this is Jitendra Jain I'm hereby writing this letter to make you aware that how non-technical and non-cooperative (i.e. engineer) are your staff at Nokia Priority Dealer (Mahalaxmi Telecom - Dulhan Park, Shop No. B/5 Phatak Road, Geeta Nagar, Bhayander (West) behaving to customer.

I have been planning to purchase E72 and in this regard, visited their Priority dealership. Initially they were all OK with explaining the brief features, etc.

However, i got a better deal on this handset somewhere else, so i did not purchased it from Mahalaxmi dealer.

I was totally shocked and surprised when i went with my new E72 to this Mahalaxmi Priority dealership to understand some features of this mobile, they bluntly refused to co-operate and clearly said they since you have not purchased it from us, we will neither explain mobile features (which is clearly against the Nokia's Company's Policy - Have checked myself with Nokia). To add further, there are some softwares/applications which enhances the mobile productivity, they bluntly refused to even downland that on my phone.

I very sad and upset to know that Nokia with such a big brand worldwide and known for customer friendly policies, have such Priority dealers who don't even know how to talk to customers and co-operate with them.

They have not lost only one customer in me, but many other potential customers which i was suppose to recommend.

I request Nokia officials to take this matter seriously and ensure their brand image does not deteriorate any further.

Thank you

Jitendra Jain

Bhayander (West).

Mumbai : 401 101