I am Pranav Singh & I am using Nokia X6 16GB. I have disappointed just because of this handset. I am suffering from 1 month after buying that handset.
I have shown it to Nokia care about 10 to 12 times but when ever I bring it back new problem starts.
I am an engineer & I am doing job I don't have such time to always run for that handset. I have not used it properly yet since I have bought it because new problems starts again & again & when I submit it to our nearest nokia care center they just format it or sent it to nokia care Delhi & you have to wait for a month.
I had also requested them to swap, but they are saying that we can't swap it. It means you have to suffer because you have purchase a nokia product.
They have (Shubham Telecom Nokia care nashik) also lost my original battery & gave me another one after that battery backup problem generated. I have also complained for that.
Another problem was mobile torrid problem when ever i use internet or continue play video it become torrid then I shown it Shubham Telecom (Nokia care Nashik) then they sent it to Nokia care Delhi they have changed motherboard & IMEI no. changed.
Mr. Jagdip called me dated 02/11 "sir please go to nokia care & collect your handsate & please insure your problems for last time that they have been solved or not if not then submit it again & we will proceed for swap",
but i have allready told him that i don't want nokia handset i just want refund, but after discusion i thought that lets give them one more chance & i brought my handset again, but again they people proved me wrong,
When i used that handset for a day then i found that all problems are same except charging problem which is solved, infact new problems are created, regarding which i have allready shown it nokia care previously.
& I had also called to nokia care Delhi when they were changing the motherboard that battery backup is not good, they have told me that we have changed mother board your all problems will b solved, but they are same, nothing is changed, still battery backup problem, mobile torrid problem when I use internet, mobile restarting with colourfull lining screen, new problems are green light of calling button is not working, some times video player does not works then it starts automatically then is stop too.
Nokia care nashik have lost my original battery when i have submitted it for bootable problem, then they gave me old battery which was not working proper, then again I visited to nokia care then they told me for new battery, which is also not working proper, regarding which i have complained but they don't take it seriously & just changed mother board.
They have also cheated me my original display have changed, the new display is dull type its brightness, colour is very low I have compared it with another X6 handset.
Now I have lost my patience completely, i can't trust again on Nokia now I want my money back, i want refund I will go for another brand, now don't trust on Nokia so I can't think about swap.
I trust nokia so much my first handset was nokia & suggest everyone even my family to buy nokia but now I think this is my last nokia handset & I will never suggest any one to go for nokia.
And Nokia service is as good that nobody can provide, because Near about a month has passed by submitted my mobile and still I am waiting for it & they never called me regarding what they will do in fact I have called them many times because its my need & they says averytime "sir, your complain is under process & you will get your handset within 4 to 5 working days".
And when I ask them for call then the answer is " sir we have called you two times but it shows not reachable". & this answer is repeated everytime when i caal them. For my relatives friends and other persons I am always reachable but for nokia I am always not reachable what a good excuse. What a good service Nokia is giving to his customers.
I think for nokia 4 to 5 days means 1 month.
I am regretting after buying this nokia hadnsate.
But now its over, i can't afford that handset anymore it is being too costly for me even after purchase.
I want refund & the amount is Rs. 22615/-
Cost of Handset- 15650/-
Warranty extended- 565/-
Leave taken from job to visit Nokia care- 10 times -10X600= 6000/-
Petrol used to visit Nokia care 300/-
Call charges to nokia care- 100
Total Amount 22615/-
So Please do something urgently please,
Please help me i have lost my mind completly, i have lost all hope.
All details:
Name: Pranav Singh
Location: Nashik Maharstra
Emailid: [email protected]
Contact no. 9860486600
Handset Model: Nokia X6-16GB
job sheet no. 556504867/111103/21
oldimei no. 354316043133349
new imei no. 355964042292324
old battery no. 4955400322080208464;0670573
new battery no 4955401204241208616;0670573
latest complain no. 1-11916325697
Nokia care address where i have submited my handsate:
Shubham Telecom
Shop No. 5, 6, 7 Shivparvati Apartment
Trimurti Ambad Link Road Nashik-8
Thanks & Regards
Pranav Singh
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