To,
The Senior Manager (Customer Care)
Nokia, India.
Subject - Complaint regarding newly purchased X6 mobile handset.
I am highly disappointed to bring to your knowledge that I have recently purchased X6 handset Batch No. : 352006046306800 and its Touchscreen has started malfunctioning barely after 1 month of use.
Earlier I had purchased 2 more Nokia handsets and 1 of them, Nokia Express Music 5220, keeps developing this problem of hanging again and again after every few weeks inspite of repeatedly getting it serviced at your Authorised Service centre within its warranty period. Due to these 2 experiences of mine, I feel highly frustrated and cheated.
Since I have purchased the phone at a very dear price, I expect full value for my money and request you to replace the set at the earliest as I don't want to get involved again in this vicious circle of getting my new handset serviced again and again. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
In anticipation of your prompt response,
Thanking you,
Yours faithfully,
Hitesh Soni
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