On 14th Feb, onida microwave was purchased from METRO kandivali and is gifted to us. Since we were out of station person was called for demo in First week of March. When the person tried to show us the demo, the machine didnot work, he called for another technician on 4th March who again tried to switch on the machine. But it didnt work, therefore he asked for invoice copy, Since it is not purchased by us we had to call for the bill from the purchaser.
I informed the techician that about the duplicate bill on 15th March, and he came to collect the same on 22nd with an assurance that since at the time of demo machine has not worked it is an defective piece and we will surely get a replace for the same.
Today, on 26th i received a call from the technician that our request for replacement is rejected. Therefore I called up Mr Atul Pense Service branch head Mumbai, on enquiry I was being told that it is my fault that the invoice did not reach them on time and surprise to Know from Senior person that Onida doesnot offer warranty for any gift item. an I should satisfy myself for there kindness that they will repair the machine free of cost.
How does it matter whether the piece was gifted or purchased for own consumption???
Does it mean that Company gets licence to sell there defective stock if it is purchased for gifting somebody???
It is fault of customer and resposiblity of customer to keep the invoice copy, but is it not the duty of onida to ensure that defective piece should not supplied for selling???
How can i settle down with getting the machine repaired with no fault of us???
Since the machine is never use if it is not replaced WE WILL LOGGED COMPLAINT WITH CONSUMER FORUM
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