Our micro wave oven (25 ltr.) developed problems of cooking for 3-4 minutes without completing the full cycle and after some days, total non heating. I registered the complaint at Kolkata vide Complaint Docket No. 09121606381496 dt. 10/12. Some technician visited our home after 5-6 days and booked our complaint in his register. He also assured that the parts required for repairing will soon be available after 1 week time. Even after 2 weeks of complaint, there was no response from you side. This forced me to speak to the call centre today and after discussing with 2-3 persons, I got the Kolkata service center no. There ONE MR. B.HALDER (M : 9433221336) spoke to me and he also couldn't assure me when the spares will be available (within 1 month or at all available!!). He gave me a cell no. of Center head Mr. Vivekaknanda Ghosh (M : 98305 37820) and I just repeated the same old story which I was telling to each and every person of your service centre. He requested me to give my cell no. for further information and promised to look into the matter.
I have already started telling people not to go in for any Onida products as they are making fool by telling good after sales services to the customers.
Suparna Chowdhury
3F, DIAMOND, MERLIN LAUREL GARDEN
71, NRISINGHA DUTTA ROAD
KOLKATA – 700 001
TEL # 033-2445-8369
M : 98317 70787
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