I have got a Onida Microwave oven as a gift of my marriage on 29th of August. They bought that on 27th of August. I live in Bangalore... It took 1 month for me to take it to bangalore...
I've called the customer care without opening it myslef... and they respond after a week waiting... and I made a struggle to adjust timeslot for them. the person just came and told what are all the buttons and translated them into hindi... and whatever is available in the book, he told that and simply left. after that i tried making coffe in that. The oven's basic purpose heating is absent in that piece. nothing is getting heated.
then i shifted my home to another place. almost after a week, i've called dem u[p again for the demo. they siad they will come within 24-48 hrs... but after repeated phone calls, came after 10days..
dis man was saying abt that, and wen tried to heat something, found that it's not working, opened and did something and said that MAGNETRON was faulty. and went out asking me to get the bill.
i got the bill after a week, and after repeated calls to the manager and all one person came with new magnetron saying that it was not available in stock till now. that also didn't worked out. then he went out for the day saying that some circuto board is faulty. he again came without giving me much struggle and changed something, den also dat is not working. 1 month was over by this time to my complaint.
i've called up the manager and asked for replacement den he said, "tommorrow i'll send the technician, and then will take the decession of replacement" then who were all coming till now???
1 week passes like dat only... this time i didn't followed dem up because i was frustrated with the repeated phone calls.. with the pressure of my mom i've called dem up after a week, and asked and just like quarrelled with them regarding the piece, elsewhere i'll go to consumer court i said, den they said, they wil close the issue on the same day.
now they were saying that, spare part is not available and they have to get permission from some H.O. which will take anotehr 4, 5 days.
god knows why they have given me the oven of this company only. i never ever buy any of onida products, and won't allow any of my frieds and family to buy it.
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