Hello,
We bought a Butterfly Power Hob on May 5th at PAI Electronics in Indra Nagar Bangalore for Rs/- 3000.00. It stopped working after a week and we took it back to the shop to test/replace. Unfortunately when they tried it was working during testing and so we took it back. We used it for 2 more days and then it stopped working again. We checked manual and followed instructions with no luck. We took the appliance again back to Pai Electronics asking them to replace the unit or to credit the amount so we can use a regular stove.
Here is where we encountered that a horrendous customer service that you get knots in your stomach. First of all PAI electronics people don't know how to talk to a customer. All they are interested in money. When we were asked to talk to store manager, they made us go up & down the stairs and finally a floor person took us to a person claiming to be a manager. This manager, his name is Imran, without even understanding the issue, says they can’t replace. He was talking about utensils while we were saying about Power Hob. He is clueless. At one point he doesn’t want to talk to us, a customer.
Hope someone higher-up in PAI Electronics management chain sees this and takes appropriate action. At least for now, they lost a customer forever and few more. I won’t recommend anyone to PAI electronics anymore.
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