I had purchased a Panasonic 32 inch LCD TV 32LE7C from BIG BAZAAR, Koramangala, Bangalore on 14.02.2010. After 2 months, the
TV developed some problems leading to dark picture. Even at 100% contrast & brightness the picture was barely visible.
The problem was reported to Big bazaar, who in turn asked me to contact Panasonic customer service with the warranty
card. A complaint was registered and M/s DTS electronics, Richmond circle, Bangalore Collected my TV for servicing
The Job card no.is PI ASC 1004014406. After 2 weeks, DTS wanted some clarification in the bill from Big Bazaar and
Big bazaar has certified that the purchase was genuine and the TV is still in warranty. All the required paper work
from Big bazaar was submitted 8 weeks ago to DTS. DTS has not serviced the TV so far and whenever I contact their
manager, vague replies are given to me saying that the model is old and suggesting that BigBazaar may have kept it
for more than year before selling at some discount and warranty is not applicable.
I am aware of the legal position that warranty starts from the day of sale and not from the day it was stocked in
Bigbazaar and discount given by Big bazaar has no bearing on the obligations of Panasonic in discharging warranty.
As on to-day DTS /Pansonic have not carried out the warranty repair and repeated mails to Head customer service, Southern region have not yielded any response. Also the customer service call centre in Chennai is not reachable on phone.
Kindly take up with Panasonic top bosses as there are plenty of complaints posted in your website for the same TV model (32 LE7C) I purchased with the same defect symptoms confirming they are all manufacturing defects.
One such complaints is posted below
Panasonic LCD 32LE7C
Posted: 07-17 by Kuntal Bhowmick Send email
Pa (i) nasonic Poor Service and bad quality of pictures
The TV has started to have blurred IMAGES exactly after one and half years of purchase. As well, the TV has developed a orange tint and is darker than normal. We bought it from Vijay Sales Vashi. The first technician showed up the very next day followed by a second one the day after.
Both of them spent exactly 10 min staring at the Tv. First one noted something and second one videographed the quality of pictures. They left quickly without even trying adjust the setting (i.e. tuning, contrast, brightness etc) forget the technical checking. Next day the technician informed that the panel has gone bad and has to be replaced and will have to pay Rs 31000. Everytime I try to call up their Chennai Office the call gets disconnected.
As a customer I felt more humiliated by their treatment rather than loss of my hard earned money.
I would request you to please look into the matter
K.Chandrasekaran
Koramangala,
Bangalore
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