I would like to log a complain regarding a product (Panasonic Split AC UC-18NKY 2) purchased on 27-April from my locality dealer (Malik Electronics, Zakir Nagar, Okhla, New Delhi).
At the time of purchase dealer haven't communicated me that I can use a option of installation either from panasonic or by the dealer itself. He charged me amount of Rs 1200 for the installation and as a new constomer I agreed upon this since it was a hassle free deal and it was nearby to my house and they promised me to install on the same day.
Since day one I am facing issues with this product. I used this product for 2 days and it worked well, later due to environment changed I haven’t used it. After few days I stuck up with a medical emergency at my home and on 22-May I used it again; it didn't worked at all. I logged a first complain and conclusion was that the Panasonic person came and told me it's a gas leakage issue and I have to refill it.
The person also told me that since the installation is from Dealer side they will not fix this and I have to talk to the dealer. I had to go through many follow ups between Panasonic service center and dealer. Finally dealer agreed and fix the gas issue.
Again from last 5 days this product is not working; I again logged a complain(#001942) and technician came and gave me the same reason of gas leakage and they can't fix it since the installation is from Dealer side. Currently my complain is in a cancelled status.
I have been following up with Panasonic customer care and every time I am facing lots of issue, for example my last attendee was Sangeeta, she told me I can't help you. If she can't help me the what she is doing in a office, she is there to help.
I would like to know how we as a customer will come to know about the policies at the time of purchase, why the dealer didn't communicated me about the installation procedure and if the product is faulty then Panasonic which is a good brand and well known company in a market should take a step ahead and resolve this issue.
Please look into this issue at the earliest and perform a corrective action towards this on an immediate basis.
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