PHILIPS CASE REF. NO. 168571
I would like to register a stern complaint against world renowned company proudly known as Philips. I bought Home Theatre system under combo offer which was publicised by retail major Reliance Digital in Shahdra. This combo offer included 29''TV (29PT5607), 5.1 Channel speakers, (DSP3300) and DVD Player DivX (DVP3258) and Universal Remote Control. It was purchased on 01st April.
Merely working for a month, all these three started giving trouble. TV, gets switched off automatically for 4-5 seconds after 1 hr running, Speakers started giving distorted sound, DVD player fails to read discs. I complained in Service Centre in May to fix these things or replace them. After repeated calls to Philips consumer care in May, they send technicians to my place to pick up Speakers and TV and DVD player to be repaired at my place itself. After 5 working days they sent back my TV and speakers in the SAME CONDITION they took it. It never got repaired!!! TV still switches off automatically but speakers seem to be working fine. I re-complained to Philips about this and they refused to replace the TV. They said its not in their policy to replace the TV. I also told them DVD player never got fixed. I incessantly called up technicians Mr. Deepak and Sanjay to come and fix the DVD player. After 10 days of repeated calls in the month of May and June, and after series of lies and promising me, they came to my place to fix the product. Instead of fixing they messed it up further. DVD player suddenly stopped reading any sort of discs (MP3, VCD, DVD etc). They said they will replace the mother board. I rebuffed their proposal and requested them to replace it ASAP. This was promised to me in last week of June. Early July I was given a call by Mr. Leon, from Philips consumer care, who is a supervisor and also handling this case. He kept making fool of me by giving fake promises and series of lies one after the other, that they will replace my DVD player in 7 days. It has never happened.
After losing faith in their goods and services, I decided to compromise on one thing.
I have been rattling my brains and struggling with Philips more than two months now to fix the faulty product. Their customer services has disappointed me to a great extent and highly exasperated me. I humbly request Consumer Forum personnel’s to help me in getting right amount of compensation from Philips for all the mental torture, misguidance, lack of commitment and selling me faulty products. All the necessary documents can be produced in court on demand. Also, please note below executives involved in this ‘loosely handled’ case whom I have repeatedly spoken to.
Mr. Satinder Singh Binduria – Regional Head, Consumer Care.
Mr. Leon – Supervisor – Philips Consumer Care Call Centre
Philips Consumer Care Call Centre – 011-660011111
Philips Case Ref no. - 168571
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