Complaint against service given by Philips….
MY DEAR INDIANS,
I AM A CUSTOMER OF PHILIPS.
IN THE YR 2004 MAY, I PURCHASED A PHILIPS TV [ 29PT ]] IN MANGALORE….
IT WAS SUPERB AND PERFORMANCE WAS EXCELLENT.. NO DOUBT… IN THE YR 2009 OCTOBER, DUE TO THUNDER, OUR TV GOT SPOILED.. WE CONTACTED PHILIPS SERVICE CENTRE [AUDIO VIDEO ELECTRONICS NEAR KANKANADY, MANGALORE ].
THEY REPAIRED AND GAVE A BILL OF RS.2050.
NO PROBLEM. OUR FAVOURITE TV BCAME ALRITE. WE WERE HAPPY…
AFTER A MONTH OF REPAIR,
HISSING SOUND WAS COMING FRM TV INSIDE… AGAIN AND AGAIN IT WAS COMNG . ONE DAY L.O.T. GONE. THEY CAME ND FIXD NEW LOT… CHARGED RS.1600. AFTR FIXING ALSO HISSING SOUND WAS COMNG… WE INNFRMD THEM. FRM THEN THEY R NOT RESPONDNG OUR CALLS. SO WE CALLD A PRIVATE TECHNICIAN TO PUT A PATCH TO A SPOT FRM WHERE SPARK WAS COMNG.
NOW OUR TV IS DEAD ND WE CALLED THEM AGAIN… THEY ARE NOT RESPONDNG..
FRM THE DAY WE GAVE OUR TV FOR ‘REPAIR’ WE ARE UNDER PROBLEM…..
ACTUALLY, after the 1st repair, WHEN THEY CONNECTD L.O.T TO THE BACK OF SCREEN THEY MADE A MISTAKE.
FRM THEN ‘’HISSING’’ NOISE WAS COMNG…. AUTHORISED DEALERS NEGLECTD OUR CALL. NOW OUR FAVOURITE TV IS ‘DEAD;…
WE DON’T LIKE LCD, LED TV’S .
MY QUESTION IS... ‘’HAVE WE MADE A GREAT MISTAKE BY PURCHASING PHILIPS/???
if any one hears, plz suggest me to my email... -
[email protected]
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