I had purchases a 32" Sony Bravia KLV-32BX350 LCD four months back and the same has developed major screen faults.
Its been 2 weeks i have lodged a complaint on September 26. An engineer had visited a week back and had stated that he will order a new screen panel and replace the screen of the existing LCD.
Today they visited again and tried fixing the issue but in vain. They were unable to do so as they had got wrong panel which could not be fit in my LCD.
Its been 2 weeks now and such careless behavior is not acceptable.
I had requested for a replacement which they have denies.
Now they are stating they will be taking the existing LCD to their serive center in Thane repair it in 6-7 days and return the same.
My question is why should i suffer???
I need a replacement nehow i am not going to accept this SHIT.
SONY being a brand has developed fault in just 4 months. Its a shame on SONY.
I am waiting a call back and i need a replacement in 10 days failing to which i shall drag Sony India and Vijay Sales to consumer forum.
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