NOIDA
9.8.2011
Dear Sony India Ltd.
On 30.7. my Sony Television, Model No. KLV 32T400A, Serial No. 1226192 purchased on 20.9.2009 from your authorized dealer M/s Rhythem House, Sector-18, Noida01, U.P. developed a problem in sound as well as in feature on the screen. Immediately I wrote a mail to [email protected] on 30.7.2011 & my complaint is registered at no.7873836. Your representative Mr. Dharmendra Kumar, Phone No.08459378499 visited the house on 1.8.2011 & told that Mother board of TV has got problem & is required to be replaced at cost of consumer & went with the copy of purchase bill. Waiting for the response from the customer care, I once again submit my complaint on 2.8.2011 at [email protected], [email protected] & [email protected] which is registered as complaint no.7893131.
On 3.8. your representative Mr. Jitendra Kumar, phone no. 09540445020 informed me the estimate of Rs.6500 (Approx) for replacement of mother board in three or four days. He also denied to give me the direct contact no. or email ID of any responsible officer of SONY INDIA .
I have also submitted my complaint to Mr. Vinish Ahuja at customer care no. 18001037799 on 3.8.2011 at 6.20 P.M. & he ensured me that my complaint shall be shorted out at the earliest, but is regretted to inform you that no one has turned up till 8.8.2011 and least bother about the difficulty / harassment being faced by me & my family without any fault of mine.
In addition to above, it is also necessary to inform you that Panel of the my TV detailed above has already been replaced by SONY in July & as TV is a durable product & generally used for years together i.e. more than 10-15 years but it is very strange to experience that just after one year from previous replacement of Panel, another important component of my TV i.e. Motherboard is requiring replacement. It is not possible to believe that how the two main / major component i.e. Panel & Motherboard of new product of reputed brand like SONY have developed defect & required replacement with in a short span of 11months & 22 months of purchase respectively.
The above incident has created the doubt that either we have been given already defective piece or repaired piece by your dealer. You will appreciate that consumers buy the SONY product believing its quality by default at the higher prices than the other similar product available in the market but now it seems that quality of the SONY is being compromised at the cost of consumer’s faith & cost & if such type of quality problem will be faced by the consumer, Brand value of Sony will be erode drastically.
It gave a momentary pleasure to me on 8.8.2011 at 5.49PM when I received a call from phone no. 911166006600 from Ms Vineeta Tyagi, regional Customer care Incharge-North. My hopes for the solution of my problem were ended when Ms Tyagi shown her inability to replace the product /part free of cost, meanwhile she offered the replacement of defective part i.e. mother board on paying an amount of Rs.4878/- saying as special price.
I beleive that, myself is suffering from the poor quality product of SONY INDIA. You will appreciate that Product like Television is generally purchased as durable product in India which is used for 10-15 years but it seems that there is a hidden agenda of SONY India to convert the durable product into consumable product by selling poor quality products. It appears that SONY India provides the warranty of durable product like television as one year under a hidden policy which means that company is maintaining such quality of their products which could be run smoothly for one year only to get rid of replacement of product.
I saw a slogan of SONY "Believe that anything you can imagine, you can make real" But it is regretted to say that my experience with Sony is just Opposite to the quote & I will described as " Believe that anything you can not imagine, Sony product can make it real''
I am really feeling disturbed & frustrated by the attitude of the SONY INDIA LTD . It seems that company is merely interested in making the profits by selling the Pathetic products on higher prices & leaving the consumer on the mercy of GOD.
Now I request you, kindly look in to the matter immediately & get the product replaced with the new one or refund my money keeping the faith alive in the consumers about the quality products of SONY otherwise the consumer /customer will have to think twice or thrice before buying the SONY PRODUCTS.
Regards,
Sandeep Jain
106-A, Kanchanjunga Appartments,
Sector-53, Noida01,
U.P., India
Ph. 9910845993
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