Dear DC Readers,
BEAWARE before shopping through Indiatimes Shopping see the below points to change your mind set, I have the worst online shopping experience with INDIATIMES SHOPPING, I have purchased Karbonn A1 mobile by viewing an Advertisement in there news paper, for 4198/- for 6 EMI’s through Credit Card, and 250 Rupees gift coupon and 1 year warranty for Indiatimes shopping readers.
Just one order 10 mistakes 26 E-Mails communications in-number phone calls still the problem not solved and the credit goes to Indiatimes Shopping Management.
1) I wised to gift my wife this mobile on her birth day which was on 23 Aug.
2) After placing the order on 13 Aug it was delivered on 01 Sep 2012 It Took 19 days by then she celebrated her B-day in her home town and returned back to work.
3) Since it took too long to delivery, I have called up there call center on 23 Aug and changed the delivery address from home town to residing place.
4) In spite of the clear instructions given they delivered at the wrong address 165Kms far from the address given. Instead of Hyderabad they delivered in Karimnagar.
5) Now the new story starts the courier guys delivered the mobile at the wrong address WITHOUT the BILL and Gift Coupon as shown in the offer and un stamped warranty card.
6) I had to travel 165 Kms to take mobile, which cost’s me 700 Rupees and 1 Day full of stress.
7) After using the phone from the 3rd week onwards Karbonn A1 mobile stops ringing and vibrating when some one calls, from 4th week on wards in addition to the existing the problem, Speaker stopped working.
8) When I took the phone to the service center they took the phone with E-mail delivered copy from Indiatimes shopping for servicing, the very next day the service center guys called up and said they need the Bill for this phone for servicing, which was not delivered with the mobile by Indiatimes shopping guys.
9) After sending lot of mails and phone calls to the customer service desk requesting for bill and Gift coupon which was part of the offer they E-mailed me the soft copy of the bill on 1 Nov.
10) This is the funniest part, Mobile was delivered to the customer on 1st Sep 2012 and the warranty started on 27 Aug before the mobile was delivered to customer warranty is started.
11) When I took the same invoice to the service center they accepted at the counter, when I went next day. Again a new story started Service center guys say this mobile is purchased in north India so we cant do the service in south India,
12) I called up the customer care center and informed the same the call center guy advised to, Ask the service guys to give a written statement of the above mentioned point and then send the same to them (Indiatimes guys), They want customers to do there job.
13) While accepting the mobile in the service center they gave back mobile back cover and battery, but did not return the 8 b SD card, While giving back the mobile UNSERVICED next day service center guys removed the 8gb SD card and fail to return the card, when asked about the SD Card they say you never gave us the card.
14) Till date NO action is been taken by the Indiatimes Shopping.com that’s the WORST experience in my life dealing.
15) From 13 Aug till date I have sent 26 E-mails and lots of phone calls to the Indiashpponig but the problem is still the same.
Therefore I suggest U all never dare to make an online purchase from INDIA TIMES SHOPPING keeping in mind the above 15 points.
Kiran Babu P
9848439422
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