I m very much disappointed and shocked with the Panasonic service. I purchased a full HD Panasonic 42 inches TV in GIRIAS, Kattriguppe branch, Bangalore on 21 - 8 . Its hardly 4 months and the TV is not switching on. Called the service person and he came to check and said that the A-board has gone. He went back saying he will let me know if the repair or replacement will be covered under warranty. After 2 days he called up saying its not under warranty and the cost of the board replacement would be Rs.14, 800. He is so sure its not the problem with TV and the fault it due to a problem caused by external device.
I m not able to understand how this is possible. How can a person be so sure its due to external device and not due to the fault in the TV. And how is it possible that the cost is not covered under warranty. Its hardly 4 months and this problem has shot up. I m very shocked with the behaviour of the Panasonic service people. For any electronic item at least a year warranty will be provided and this TV is certainly a higher end model with just 4 months of purchase.
Would like to seek help regarding this. Is this the way of handling a customer's problem? And I wish to know how the Panasonic people do not cover this under warranty TV being relatively newly purchased and how they can be so sure its not due to the problem in their TV. The cost of the whole TV itself is around Rs.50, 000 and how come he can quote the A-board alone to be Rs.14, 800 and that too not under warranty!!!
I need a urgent response and I want the A-board to be fixed immediately under the warranty. Kindly take immediate action on this.
Contact: Mahesh (9845663599)
[email protected]
Regards.
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