I took a hero Honda corporate idea plan last month. As per hero Honda corporate plan & as committed by idea executive (Mr. Ajay Pandey) my CUG call must be free. Now in my bill these are being charged. After too many complaints and follow up now I am being told that as per new train regulation these can't be free. If this information would have been told to me earlier I would have gone for other operator.
Thus it is a negligence by your executive (MR. Ajay Pandey) i.e he does not have the knowledge that now CUG is not free now. Now I am trapped by Idea as I have already paid my advance rental for TWO YEARS & Rs. 2000 as my interim payment. So either return my all the deposit or make my CUG free as committed by your executive (Mr. Ajay Pandey). This is nothing but cheating the customer. How can IDEA change any plan without intimating the customer (i.e now CUG is not free in HERO HONDA plan).
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