I am using airtel 9892214060 for last 10 yrs. I do my bill payments online. I wanted receipts for last 3 months. I was not able to find these in my airtel a/c at www.airtel.in and my registered e-mail a/c since airtel have not sent me the receipts through mail. I went to the Customer relationship centre at Opera house, mumbai. There I met one girl named Sana, who was very immature and irresponsible. Not only she told me she can't give any receipts for online payment, she has no idea what people do in online payments. Later when I told her even if there is no ready made format for such receipts, at least if she can provide me some proof that I have really paid up the bills. After that she started talking to somebody on the phone and was asking about my issue. I guess the other person gave some instructions to her. Then, she told me "log on with your email id and you can see the status of payment". I was so shocked that such person can work at customer relationship centres. I have wasted so much time with this girl and at last I cam to know she is so immatured. And what is log on with your email id? Does she mean check your email or check ay airtel.in Not wasting my time further with her, I came back and writing this complaint thinking some responsible person from airtel can read this and take action.
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