My wife Mrs KAUSHALYA DHINGRA, Retired Senior citizen, visited AIRTEL Centre at SAHARAMALL, MG ROAD, GURGAON on 20/12 & purchased talktime for RS.2200.00 on the express advise of AIRTEL salesman on the counter for spking to her daughter residing in USA with assurance that the entire amount can be used upto zero balance without any time limitations with USA CALL ID 913589521990 .It worked alright upto June & suddenly went out of service whereas there was approx. balance of Rs.900.00 or so. Cutomercare was contacted but without any answer except we will comeback... nothing happened. Subsequently, Airtel NODAL OFFICERS namely Mr. Mithlesh & Ms. Roopli were contacted on Mobil no: 9818334865 on August 01, 03 & 08 0f 2011 & it wa assured & reassured that either we will allowed talktime for the balance amount Or will get the refund... but nothing happened.
My wife feels cheated by none otherthan a reputed professional company AIRTEL as well as by their sales people & Nodal Officers. Nodal Officers are expected to do justice to their employer as well as trusted consumers... but the distressing fact is even Nodal Officer failed in his commitment & to. restore confidece of consumer. If this is the way airtel markets its products & keeps the consumers in dark... this needs to be highlighted.
To sum up Airtel is expected to take aall on this & decide to restore confidence.
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