The Care Manager
Nokia India (P) Ltd
4FTower A&B Cybargeen, SECURE_FIN
DLF Cyber City,
Sector-25A
GURGAON-122002
Haryana (India)
Sub: Manufacturing Defect in Nokia Model No 3110C IMEI NO 354862029439812. Ref Job Sheet no (3rd 3638 dt 25/10 of Rama Telecom Udaipur and Model No 3110C IMEI NO 354862029439812. Pervious 2 Job Sheet NO 023343506/080916/41 DT 16.09.08 OF M/S MAROO TRADING PVT LTD UDAIPUR AND 530434038/08/007/18 DT 06.10.2008 OF RAMA TELECOM.
R/Sir,
I request to you Please look my case from date of purchase of Mobil Set is continuously sending (Three Times) for Repairing Purpose but still not solve problem in Mobil Set. Please go through below History of my Mobil Set. Forwarded my case to relevant Person and resolve my problem and replace to My Mobil Set.
Awaited your replay and give favor to me as soon as possible and Give detail of Action taken by you for the same..
Thanking you
Chetan Mehta
160, N, Road Bhupalpura,
Udaipur-313001 (Rajasthan)
Enc: copy of bill of Mobil.
From: Chetan Prakash Mehta
Sent: Wednesday, November 05 1:25 PM
To: '[email protected]'
Cc: '[email protected]'
Subject: FW: Ref Job Sheet no (3rd 3638 dt 25/10 of Rama Telecom Udaipur and Model No 3110C IMEI NO 354862029439812. Pervious 2 Job Sheet NO 023343506/080916/41 DT 16.09.08 OF M/S MAROO TRADING PVT LTD UDAIPUR AND 530434038/08/007/18 DT 06.10.2008 OF RAMA TEL
Sir,
Awaited your replay and give favor to me as soon as possible and Give Status of About My Mobil set.
Thanks
cpm
From: Chetan Prakash Mehta
Sent: Monday, November 03 5:01 PM
To: '[email protected]'
Subject: FW: Ref Job Sheet no (3rd 3638 dt 25/10 of Rama Telecom Udaipur and Model No 3110C IMEI NO 354862029439812. Pervious 2 Job Sheet NO 023343506/080916/41 DT 16.09.08 OF M/S MAROO TRADING PVT LTD UDAIPUR AND 530434038/08/007/18 DT 06.10.2008 OF RAMA TEL
R/Sir,
I think that you have received my Mobil set from Rama Telecom Udaipur vide his job sheet no 3638 dt 25/10 for Repairing / replacement Purpose. Kindly look to below Problem in above Mobil set and let me know the status of above Issue.
Awaited your replay and give favor to me as soon as possible
Best Regards
Cpm
Mil id: [email protected]
Mobil no 9252067190
From: Chetan Prakash Mehta
Sent: Saturday, November 01 1:10 PM
To: '[email protected]'
Subject: Ref Job Sheet no (3rd 3638 dt 25/10 of Rama Telecom Udaipur and Model No 3110C IMEI NO 354862029439812. Pervious 2 Job Sheet NO 023343506/080916/41 DT 16.09.08 OF M/S MAROO TRADING PVT LTD UDAIPUR AND 530434038/08/007/18 DT 06.10.2008 OF RAMA TELECOM
Sir,
My Mobil set has dispatch to you for repair/ replacement due to manufacturing fault detail as under on 31.10.2008:
1 Set OVERHEATING.
2 Low Ringing Tone
Due to above problem 3 times has send to you but still the problem has not solve.
History of My Mobil set as under:
I HAVE PURCHASAE NOKIA MAKE MOBIL SET MODLE NO 3110C IMEI NUMBER 354862029439812 ON 12TH SEP2008 VIDE BILL NO 226 DT 12.09.08 FROM Share Laxmi Enterprises and Same Day at my residence I HAVE CHARGED TO MOBIL SET AND HEAR 2 SONGS FIND FOLLOWING PROBLEME IN MOBIL SET.
1 Set OVERHEATING.
2 Low Ringing Tone.
2 LOW RING TONE.
I WENT TO CARE CENTRE FOR ABOVE PROBLEM .Detail of job sheets under
1 023343506/080916/41 dt 16.09.08 though M/S MAROO TRADING PVT LTD RETURN TO ME MOBIL SET ON 05.10.2008 WITHOUT SOLVE PROBLEM.
2 SECOND TIME AGAIN GIVEN MOBIL SET TO CARE CENTRE ON 06.10.08 REF JOB NO 530434038/081007/18 DT 06.10.08 THOUGHT RAMA TELECOMHE HAS RETURN MOBIL SET ON 25.10.08IN SAME CONDITION WITHOUT SOLVE PROBLEM. I also talk on phone to Mr. Mukesh at your jaipur repair centre HCL and I DO REQUEST TO HCL l THAT BEFORE SENDING MOBIL SETTO UDAIPUR COMPLETE CHECK TO MOBIL SET BUT HE HAS DESPATCH MOBIL SET TO Udaipur without solve problem.
3 SAME DAY AGAIN PREPARED JOB SHEET NO 3638 DT 25.10.08 BY M/S Rama telecom and told that he will be send mobile set AT Jaipur for repairing purpose.
4 Yesterday I talk to Mr. Hari at your Bangalore office . ref complaint NO 2-3GHHRL DT 25.10.08.
Please look this issue and resolve this problem immediately because I SPENT the money RS 4435 / BUT single day we cannot use Mobil set and from date of purchase Mobil set is going repairing purpose and still defective as on date. I think that I have no mistake for purchase NOKIA Make Mobil Set. This is branded Company. Please give Mobil no of Responsible Person in NOKIA Company so that I can talk to him and solve my problem.
Kindly awaited your replay with favor.
Again I request to you Please Solved above problem in my Mobil set and complete check before sending back to M/s Rama Telecom because This set has send for repairs 3 times to you.
Thanks
Chetan Mehta
Mil id: [email protected]
Mobil no 9252067190
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