LG mobile cookie plus GS500v WAS purchsed BY ME on 06/02 .On going to camera mode my cell phone does camera not function and gets hanged off. Have to remove the battery and again insert to restart the phone. Rest all functions running very smoothly.
The problem has started since last 2 months but due to no spare time to approach service center, i had visited service center on 08/10 and submitted the mobile for rectiifcation with bill under warrantly period. I was surprised and shocked when he came out and showed me that there was watter logging and all the parts like lcd, touch pad and camera has to be replaced and shall cost me approx Rs 3500 and shall not cover this under warranty due to water logging. I had strong conversation and tried to convince hime that my mobile is running smoothly except camera and hence no question of water logging. and tochpad, lcd is also working smoothly. But the tecnician was adamant and was rudely informing that he cannot solve this and i have to speak to nominated LG represantative Kamleshkumar. The same answer was given by kamlesh kumar in favour of service center. The technician also threaten me that grdually all the parts shall be damaged if i dont opt immediately for his repairing proposal without wararanty.
This disappointment forced me to approach yourself to convey this message to LG headquarters at Korea and India and recommend a very strong action against the service center under our observation to resove this issue by repairing my cell phone under warranty. It shall be appreciated if this action is done very fast by LG top officials. Further also like to inform you that I had been LG fan since last 5 years. I had started using KG300 model, then GM 200, cookie pep and then cookie plus. I am happy with the rigidity of all this models although nokia being the highest seller. I am also working to buy LG optimus, but now stuck up due to the above problem.
Pl pass this message to all the concerns you feel suitable for proper outcome.
best regards,
Dipen Thakkar, cell no 9820106553, email id, [email protected]
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