Hi,
I have been a regular visitor of Dominos Cross River Mall Outlet, East Delhi. I visited your Cross River Mall Outlet on May 20th at 10 pm. I placed an order for a Combo for Two - Veg Doubles. I waited for the order for 40 minutes but to my surprise when I got the delivery it was not up to the mark. The pizza was not baked properly so I complaint the same the floor supervisor Mr. Azam but this guy was not ready to listen to me, instead of being humble and polite he told me so rudely that this was the standard of pizza they prepare. I told him that I had been to this outlet Mr. Gaurav was here earlier and I never faced such issue, he could see my previous bookings. He did not listen to me at all. I told him that I would complaint against such behaviour, but so rudely he told me that I was free to do that. The steward who took my order, Sonu, was ready to replace the pizza as he knew that it was of a sub-standard product but Azam told him not to replace the order but to cancel it and refund the money. Even, stewards were more polite and humble than the floor Supervisor.
I did not expect this kind of behaviour from a Dominos Supervisor. I know the footfall is getting increased by each day but at the same time you must not loose your old clients. I don't think I would ever visit or advise my family or friends to visit any of the Dominos outlet. Imagine the embarrassment my family had to undergo, when we went out to dine and spent some quality time together. Competition is tough guys pull up your socks.
Hats Off to the kind of grooming sessions you do for your Representatives.
Thanks,
Manish
[email protected]
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