Dear Sir,
We ordered Pizza yesterday at 7.51pm & the bill amount was close to Rs. 400 from Purushavakkam Branch, Chennai. The excutive told me clearly it will take 1 hour to deliver, for which I said its ok.
I waited till 9.00pm but there was no delivery. I called around 9.10pm & the executive was very rude & told me it will get delivered in another 5 minutes as the person is on the way. We again waited for 15 minutes & then continously from 9.30pm till 10.00pm, I was calling but there was no one to answer the call, forget about the pizzas. It was so annoying if you can deliever atleast inform the coustomer & he should not wait.
& it was too late that we cant order from anywhere but had to cook at 10.15pm.
Order getting delivered in 30 minutes is not applicable to any of Chennai outlet but if you are commiting for 1 hour then you should not behave so rude.
Just that Dominos has got branding & so many coutomers they cant act so rudely with people.
I was so annoyed last night that I should visit their outlet & should talk to the manager directly but Then I thought it will be of no use when they are just not responding on calls. If you cant take so many orders then better take the orders which you can deliver, dont play with customers.
Regards,
Divya
[email protected]
0 comments