We visited Pizza hut at Spice PVR,
1. we were told to wait since there was a rush, we stood for about 20 minutes then told the guy at the counter to take our number and call when there is a table for 2 since we decided to go to the opposite store (Music store) and pass some time. The guy at the counter took our # and said he will call.
2. We returned in 10 minutes and tables were given to other people who had come in long after us.
3. We finally did get a table after waiting for some more time and no one attended us for a good 20 minutes, till I finally got up and told the manager to atleast give us water if you cant take the order.
4. Water came after a long wait again.
We gave our order after a long wait- Peach tea, garlic bread/w cheese and half-half pizza.
5. Peach tea was drab and watery.
6. Garlic bread had hardly any cheese on it, as if they were doing a favour to us by putting a pinch of cheese on it.
7. Icing on the cake was when there was an insect frozen in the ice cube.
We lost our patience, since we are regular customers at pizza hut we did bear up with all the crap, but the incest was too much to take. when we showed it to the manager he was apologitic and changed the ice tea and replaced it with a one with good presentation and with the perfect taste they gave us another serving of garlic bread with a good topping of cheese, and we got a lot of attention by the waiter as if we were VIP's.
When we finished our dinner and asked for the bill we were told that we dont have to pay, I understand that the manager compensated for the whole situation and treated us really well, but this was appauling, we are treated well only when we complain what about the other times when we decide not to complain and just continue with the way things are going.
I would like to say that good treatment should be given to the customer with them haveing to complain.
The insect in the ice is a thing of concern as we can get sick... and not we wonder what the hygine standard of Pizza hut will be.
I will like to bring to your notice that we visit Pizza hut nearly every weekend.
Gurvinder Singh
9810092509
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